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T mobile no contract cell phones for sale

T mobile no contract cell phones for sale





Valid till 2017/5/25



Providing Used and New T-Mobile Cell Phones for Sale with No Contract Cheap. Best Selection of Refurbished, Discontinued or New Cell Phones with Shipping. Only Excellent Condition Mobile Phones Used and New Including all popular styles such as Flip, Keyboard, Android, and Smart Phones. Check out our vast selection of prepaid and no contract cell phones at you can claim at your local T-Mobile On Sale (1) Brand. T-Mobile (3. Find great deals on eBay for cell phones for sale no contract and cell phones for sale. Shop with confidence.
The lock is really a software code that’s put on the phone by the manufacturer as per the requirement of the carrier that sells the device. At first Cari in Customer Service seemed a Godsend. What the heck is TMobile management thinking to waste their resources like this! Our moderators read all reviews to verify quality and helpfulness. Let’s see what excuse he’s got!
Providing Used and New T-Mobile Cell Phones for Sale with No Contract Cheap. Best Selection of Refurbished, Discontinued or New Cell Phones with Shipping. Only Excellent Condition Mobile Phones Used and New Including all popular styles such as Flip, Keyboard, Android, and Smart Phones. Check out our vast selection of prepaid and no contract cell phones at you can claim at your local T-Mobile On Sale (1) Brand. T-Mobile (3. Find great deals on eBay for cell phones for sale no contract and cell phones for sale. Shop with confidence.

t mobile no contract cell phones for sale

t mobile no contract cell phones for sale

t mobile no contract cell phones for sale

t mobile no contract cell phones for sale

t mobile no contract cell phones for sale

t mobile no contract cell phones for sale

t mobile no contract cell phones for sale

t mobile no contract cell phones for sale

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ConsumerAffairs Solutions for Business Let’s talk. I would give T-Mobile 0 stars if I could! Well, the store is in the same strip mall as the new carrier I changed to. They’re thieves and I would never, ever use them again. So I went this afternoon to see the sales person who offered me the free phone, he told me that they had made a mistake at the time they signed me up for the bogo offer. Cellphone drops calls all the time. Virgin Mobile and Boost Mobile are wholly owned subsidiaries of Sprint.

So I sent the iPad and keyboard back. They treat you like crap when you call them. They claim there are no notes on your account. I called and they don’t even know how to read the bill.

They are completely awful. They won’t credit me the full amount they owe me just whatever they feel like it. Which is always less than the overcharge. After 14 years of constantly having to monitor my account and being ripped off and lied to on a continuous basis I have had enough.

Worst cell phone company ever! Years ago I switched from Sprint because my daughter convinced me that T-Mobile had a great deal on plans and phones. I was pleased with both and became a customer.

I paid for my daughter’s phone, so a couple years later she wanted an upgrade and looked into it. Well, they did, but over a two year period she would save on her monthly taxes only.

So the change in phones is not really to the advantage of the consumer, T-Mobile will win every time! My account balance is zero, we paid FULL price for our iPhones – tonight we switched carriers because we just could not get the coverage we needed.

We were told that the locked SIM card would not be for 72 hours – I told them this is unacceptable, my husband cannot access his medical info all on his phone nor receive phone calls for the installer coming tomorrow.

When I asked to speak to a supervisor it took quite a bit of time until “Alen” got on the line who said he could expedite the time to unlock to 24 hrs – okay then restore T-MOBILE service for 24 hours so we can at least take care of business and be safe – surprise!

It takes hours to do that! In this day and age of electronics why do they even need to lock SIM cards anyway? You can deactivate a stolen phone easily in a few minutes. It will take 20 pages to explain what this company did to me.

And I still pay every month on time, because I’m a person that hates to be late on any bill. Then, a year later they told me they were sorry and they will reduce my payment to the original amount. They only did it for one month and went back to overcharge me.

In December of, they offered me a promotion they had in because I was NEVER late in my payments in all the years I was with them, I accepted and got a buy one get one free iPhone 8 to give it to my son for Christmas.

I had no choice, but to tell my son I had to take the phones back. After that, I finally decided to cancel my account and change to a different company. Well, T-mobile has managed to make the transition another nightmare.

Instead of just transferring my phones and sending my final bill. T-mobile refused to unlock my daughter’s phone which was not their phone because I had paid cash for it, and they refused to tell my daughter what to do to be able to use it with the other company.

My daughter is in Hawaii in college and was without a phone for more than a week because of T-mobile’s refusal to unlock the phone. I also asked them to tell me if I had to pay the last bill I will pay it.

They kept telling me, I did not have to pay, but at the same time, they kept sending emails stating that, they will not unlock the phone unless I paid what I owed. I finally called for the 30th time desperate because I could not communicate with my daughter and they finally took my payment and my daughter got the email with instructions to use her phone.

I begged them to check to make sure they had my correct address, to make sure I received my final bill to pay it and send it to the new company. They assured me they had my correct address.

I’ve called several times to let them know I’m still waiting for that bill. I know they have my correct address because I am receiving their harassing letters of nonpayment threatening to send me to collections for not paying and yet, they still have not sent me my final bill.

I called them twice in the last three days to ask for my final bill again and again. When I called to pay it, I ask the woman to email me a receipt and my final bill and she told me.

For more information about reviews on ConsumerAffairs. I was offered a good price from T-Mobile and I was a little put off with my current mobile phone company, so I gave them a try.

I only lasted with T-Mobile for 2 days. It was the most horrible buying experience I have ever had in my whole life. After my transfer I could not get internet on my phone.

I made over ten phone calls to get the condition corrected. I was put on hold for over fifteen minutes, transferred around, hung up dropped call, talked to two supervisors, customer support, technical support, and engineering.

At the store they said they couldn’t help me, engineering told me they would put in a work ticket and someone would get back to me in a week. I use my phone as a hotspot for my computers.

A week without giving me feedback??? It was a very frustrating experience and no one wanted to take responsibility for helping me. I was passed around and my problem was generally ignored.

Not a good way to treat a new customer. I would not recommend this disrespectful customer service to anyone. I went to another supplier and was back online immediately.

I had a salesman come into my office about two months ago and offered a reasonably cheap deal with T-Mobile and Netflix. I was a little frustrated at the time with my current carrier, so I started the application.

However, when I learned that I could not unlock my cellphone and I didn’t want to buy a new one, I was not able to switch to T-Mobile. I told the salesman that I am not interested anymore and to disregard the application because I will not be changing carriers.

I immediately called the debt collector which transferred me to T-Mobile customer service where I talked to a man with a heavy accent. I explained my situation, and he put me on hold for a while.

Finally, he came back and was short with me but finally told me that it would be cleared. I advised how long it does take, he said about a week. I checked in a week and a half and received another bill for this amount from T-Mobile.

Called back today, was put on hold, the lady did not seem to want to deal with me, but I remained polite and explained again what had happened. Finally, she said she had applied a credit to the account, and I owe nothing.

Worse phone carrier ever, and I never even used them. I had been on line and I made a The rep on phone told me to go into store and make the payment and my phone would stay on???

After 3 hours in store, 2 hours on phone and Now I will be homeless. When I gave my credit card to so called salesman in mobile, he committed fraud on that card.

Do not use T-Mobile. They think they are slick They better just step back now. I have been a T-Mobile customer for a year and at this point after many attempts to resolve the issues, I’m switching providers.

If you call customer service I’ve called many times to resolve issues with service and data expect a minimum 20 minute hold time. Each and every time you call, even to pay a bill a recording comes on that someone will be on the call in an estimated 20 minutes and it’s often longer.

There are inefficiencies with this provider from long hold times to reach customer service each and every time, to representatives who are in most cases there are exceptions unhelpful and the service is just not good.

They said they are updating their towers for better service but in the meantime please T-Mobile teach your reps to not be so snarky unless that is the culture. I’ve used T-Mobile in the past with no issue but in the past few months there are inefficiencies with very long hold times and then often when the reps get to the line they aren’t pleasant and the coverage in many areas especially for data, at least at this point is not good.

How did my phone number illegally get ported? I had to go through hoops to switch from Verizon to T-Mobile and port my phone number over when doing so. HOW did someone illegally do so one night?

It took 7 hours for T-Mobile to restore my phone and only 1 hr to watch all of my money disappear before my eyes on President’s Day while all banks were closed. T-mobile showed very little worry and told me I was the only one this has happened to which is a lie.

It’s plastered on their website and in many articles once Googled. Grateful that they got my number back eventually but this has turned my entire life upside down.

I was with Verizon for 8 yrs and despite the ridiculous monthly cost, I was always safe. I haven’t even been a T-mobile customer for a full year and all of my personal information has been stolen.

AND no one in Customer Service will take ownership. Please stay away from T-mobile – don’t be fooled by the low monthly cost. You get what you pay for. I just had a bad experience with this carrier that costed me money and my precious time.

I just bought a prepay iPhone from a big box store that has their own cellular plan that uses T-Mobile as the carrier. It took them four days to transfer my phone number and they told me I had to call my carrier to work out the problem because they don’t have permission for 3 way calling.

That cost me two hours of phone calls. After we finally got that resolved then I uncovered T-Mobile is having trouble with iPhones texting Androids. This cost me 4 phone calls, 2 work tickets and about 4 hours of my time.

Their call center was reading from a script giving me a line of bull. I was able to get a CSR to admit that they have known about this issue for two months and many calls are coming in with my same complaint and they don’t know what’s causing it.

They also admitted their managers don’t keep them informed on this issue. I took my phone back and the box store associate said T-Mobile is by far their worst carrier and he would not recommend them to anyone.

I wish he would of told me that when I bought the phone! Stay away from T-Mobile! Well, the contract I received in the mail, and what was discussed with their customer service representative on the phone, were 2 completely different things.

Toppers, I have never used a single minute of T-Mobile service!!! T-Mobile is the number one worst company for their customer service! My paid for LG K7 was having issues with software.

Whenever I touched that “home” button a pop up would ask me to choose my default home choice either “Home” or “Quick Home” or some kind of simplified “Home” setting. I told the salesperson that I needed a “Warranty Replacement” in no uncertain terms.

I also informed him that I did not want to finance another phone and considering I had been paying the insurance and their JUMP Just Upgrade My Phone on my paid for K7 for at least 3 years having been with T-mobile for over 8 years total.

I apparently had completely blocked out what had happened several years back which had caused me to have the K7 in the first place, but little did I know I was about to revisit T-mobile’s deceptive sales practices AGAIN.

After telling the guy what I wanted I also stressed the fact that I didn’t want my phone bill to go up even one dollar I thought this would deter this guy from forcing a new phone finance on me.

I left that store with my K7 and a new K20 and the promise that my monthly bill was not going to increase but only for 2 dollars and these 2 devices that I wasn’t even sure what they did.

It wasn’t until I got my bill when I saw that not only did I have 2 new lines of service but I was also stuck with these dollars in devices that won’t work on my year of vehicle. And true to his word I wasn’t financing a new phone.

At first Cari in Customer Service seemed a Godsend. They assured us that we wouldn’t be charged any restocking fee and that the phone could go back under their “Buyer’s Remorse” plan but they insisted that I could hold on to the K20 until I got my replacement.

They were going to report the store for its sales practices and they would send me my warranty replacement for my K7 ASAP. So between the time I speak with Customer Service and the time they send a new phone, the phone that I was to send back to T-mobile the K7 was stolen from my car.

Now I use my phone for work doing delivery so to be without a phone would cost me money. Tonya a T-mobile rep told me to just put the replacement phone back in the box and use the K20 until I got back my K7.

So I send the K7 back to them. In the interim I tried several times to pay online their 20 dollar deductible. Finally when I did get through a computer automated voice told me that a claim had already been made and hung up.

This time and for the hundredth time I told them what happened. No one ever mentioned to me that I had to return the K20 within a certain amount of time. They only assured me that I could use it to work until my K7 came.

Also they’re saying that not only am I stuck with this phone the K20 I’m also stuck with these 2 WiFi devices that won’t even work on my year of vehicle. Having a cell phone is a luxury to people like me who live hand to mouth.

When a company you have been paying dollars a month for the past 8 years thinks it’s okay to defraud you like this then its time for me to speak out about this abuse. I won’t quit till some kind of relief is offered.

I recently switched cell companies to Verizon. I called to make payment arrangements. The only good thing about T-Mobile is their free Tuesday stuff. We left T-Mobile a year and a half ago and have been trying to no avail to get one of the phones we paid for in full unlocked.

I’ve had it escalated and spoken to at least 9 people including 2 supervisors and over and over and over again they tell us to click on the app and hit permanent unlock. We told them each and every time that we can’t get connected to the server to even get to that screen and they refuse to address it and assist.

They’re thieves and I would never, ever use them again. So I went this afternoon to see the sales person who offered me the free phone, he told me that they had made a mistake at the time they signed me up for the bogo offer.

I will wait and see but he seemed honest about it. I cannot even express my frustration at this moment. Today, after more than a month since I switched, I went to my account to see where the rebate visa card was, and to my astonishment, it said the rebate had been denied because I didn’t qualify for that offer!

I am beyond disappointed with the deceiving methods T-Mobile uses to entrap new customers. I will go to the store this afternoon after work, and face the rep that lied to me to get me to sign up.

Let’s see what excuse he’s got! This is so outrageous! Don’t believe a word they tell you! Myself and my wife were customers with T-Mobile for 3. Customer service claims that no such payments were taken and credited to my account.

And the bank I deal with has provided me with a statement proving that the charges has been made. I even tried to work something out with customer service, but they’re giving me the runaround.

My wife and I have switched to Verizon yesterday and have been treated a lot better. I wanted everyone to know about this robbery. We will never go back to T-Mobile again. I would give T-Mobile 0 stars if I could!

I wanted to switch and keep my phone. I was sold 3 flip phones, which I was told I needed and then could return. When I talk to CS they have no idea! I bought a phone from T-Mobile recently that claims to be military grade.

Meaning as the salesperson put it “almost indestructible”. So after it a few weeks of having it, the indestructible has 2 chinks in the glass. Now I bought the phone because I am rough on things.

So when I brought this back to the same store, same salesperson to be told they will just warranty it. I was pleasantly surprised that they would do that. But when I came back to get my warrantied phone, the store manager refused to honor what the salesperson told me.

So I was told at the time they would fix it. I would just need to pay the I refused and wanted T-Mobile to honor what they told me. So the store manager kept apologising instead of standing by their word.

It really makes me mad when a corporation says “I am sorry we can’t honor that,” and chooses to make the customer pay for its mistake. We are only talking a few hundred dollars in insurance credit, but the store manager refused to take of the customer, me.

Now I was raised when you tell a customer something you honor it. If you make a mistake, you eat it. It’s called the price of doing business. I am not a new customer to T-Mobile and have had some dealings with some dealings with good customer representatives over the years.

But the manager at the store in Rowlett, TX near my home, has really pissed me off. Been a customer close to 14 years. Aside from the legal issues, there are technical issues that may even make cell phone unlocking impossible for some consumers.

In this edition of Ask Maggie, I re-examine this issue and offer some basic information about what a cell phone lock is. I explain on which wireless networks cell phones can be unlocked.

And I caution consumers to investigate before they buy a device they think is unlocked. I also explain to another reader why he can’t bring just any phone to his prepaid Virgin Mobile service.

Could you please explain the concept of carrier locks on cell phones? It is a tremendously confusing topic. I think I know the basics, but there are always strange technicalities that I keep seeing that just throw me off and make me question whether I really know how the system works.

For context, I’m a Verizon customer with an iPhone 4S. Each summer my family visits Crane Lake, Minn. You are absolutely correct about this being a confusing topic. So let’s see if I can explain some of the basics for you.

Carrier locks come with just about any cell phone you buy from a wireless operator. Even if you aren’t buying the device directly from a particular operator but are buying it from a retailer, such as Amazon or Best Buy, and it’s for a specific carrier, then most likely it has a carrier lock on it.

This is regardless of whether you buy the phone with a subsidy and a two-year contract or if you buy the device at full price. Generally, the only devices that do not have carrier locks are ones that specifically say they are “unlocked,” such as the Google Android Nexus brand of devices, the unlocked version of the iPhone, which is sold at the Apple store, and some developer edition devices.

If you want an unlocked phone, you should research in advance whether the phone you are purchasing is available as unlocked and where you can buy it as an unlocked device.

Paying full price alone doesn’t guarantee that a smartphone is unlocked out of the box. What is a phone lock? The lock is really a software code that’s put on the phone by the manufacturer as per the requirement of the carrier that sells the device.

And the lock is meant to ensure that the phone can’t be used on any other operator’s network until a different software code is entered to unlock the device. This is an issue that’s most important for devices that operate on GSM networks.

With an unlocked device, a GSM smartphone can be reprovisioned and used on another network simply by popping out the old SIM card and putting in a new one from the new carrier.

The carrier doesn’t necessarily need to be notified, and you don’t need anyone in the store to reprovision your phone. This is not the case with phones developed for CDMA networks.

This is the technology used by Verizon Wireless and Sprint in the U. It’s also used by some carriers in Latin America, Asia, and Canada. The standard is not as widely used as GSM.

In general, CDMA carriers don’t reprovision devices made for other networks for use on their own networks. So this means phones made for Verizon, which are using the same basic technology as devices made for Sprint, won’t work on Sprint’s network.

In other words, you can’t reuse a Verizon device on Sprint and vice versa. Almost every GSM device comes “prelocked” to a particular carrier. Certain phones are sold unlocked. And if you have a device that is locked, you can get it unlocked from your wireless carrier if you meet certain criteria, which includes paying the full price of your device or ending your contract and being in good standing with your service provider.

Complicating factors So that’s the basic gist of how software locks for smartphones work. But things are getting a bit more complicated because now there’s a new network technology that’s currently used only for data services but will eventually be used for voice too.

That technology is called LTE. This issue will soon change as chip manufacturers start including multiple radios on their semiconductors. What’s more, wireless operators will also soon be incorporating other slivers of spectrum into their LTE networks, which will overlap with their competitors.

When these things all start to converge, we’ll likely see more interoperability among devices that include support for the faster-speed LTE services. Remember that in the U. The GSM radio is included in these phones so that subscribers can roam onto networks in Europe and other parts of the world.

Verizon and Sprint subscribers can choose either to sign up for international roaming plans with their U. The reason why is that the spectrum Verizon is using to build its 4G LTE network had restrictions put on it by the Federal Communications Commission, which required the company to allow “open access” to the network.

So as part of this provision, Verizon has decided not to lock those devices. That said, its 3G devices are locked. So what does this mean for the average consumer? Let’s take the iPhone 5 as an example.

It’s a 4G LTE device. A Verizon version of this phone comes unlocked out of the box. There aren’t special codes that need to be entered in order to use it on another carrier’s network. The same is true if you take the Verizon iPhone 5 to Europe.

And it won’t operate on a faster LTE network. And even though the phone is unlocked and uses the same CDMA technology and some of the same radio frequency channels as Sprint, an unlocked iPhone 5 won’t operate on Sprint.

What are the explicit differences between a locked and unlocked phone? The difference between a locked and an unlocked phone is that a locked device has a software code on it that prevents you from taking a GSM-based device and using it on another GSM carrier’s network.

An unlocked phone either doesn’t have the lock software on it or someone was able to get a code that unlocks the software. Remember that this issue of locked and unlocked phones today is really only relevant when you’re talking about devices made for GSM networks.

As I explained above, most carriers use different frequencies and band plans for their LTE networks, so even without a software lock on the device, it still won’t operate on these networks.

That will soon change, but for now don’t expect unlocked LTE devices to perform at top speeds on any other carrier’s LTE network.

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We were told that the locked SIM card would not be for 72 hours – I told them this is unacceptable, my husband cannot access his medical info all on his phone nor receive phone calls for the installer coming tomorrow.

When I asked to speak to a supervisor it took quite a bit of time until “Alen” got on the line who said he could expedite the time to unlock to 24 hrs – okay then restore T-MOBILE service for 24 hours so we can at least take care of business and be safe – surprise!

It takes hours to do that! In this day and age of electronics why do they even need to lock SIM cards anyway? You can deactivate a stolen phone easily in a few minutes.

It will take 20 pages to explain what this company did to me. And I still pay every month on time, because I’m a person that hates to be late on any bill. Then, a year later they told me they were sorry and they will reduce my payment to the original amount.

They only did it for one month and went back to overcharge me. In December of, they offered me a promotion they had in because I was NEVER late in my payments in all the years I was with them, I accepted and got a buy one get one free iPhone 8 to give it to my son for Christmas.

I had no choice, but to tell my son I had to take the phones back. After that, I finally decided to cancel my account and change to a different company. Well, T-mobile has managed to make the transition another nightmare.

Instead of just transferring my phones and sending my final bill. T-mobile refused to unlock my daughter’s phone which was not their phone because I had paid cash for it, and they refused to tell my daughter what to do to be able to use it with the other company.

My daughter is in Hawaii in college and was without a phone for more than a week because of T-mobile’s refusal to unlock the phone. I also asked them to tell me if I had to pay the last bill I will pay it.

They kept telling me, I did not have to pay, but at the same time, they kept sending emails stating that, they will not unlock the phone unless I paid what I owed. I finally called for the 30th time desperate because I could not communicate with my daughter and they finally took my payment and my daughter got the email with instructions to use her phone.

I begged them to check to make sure they had my correct address, to make sure I received my final bill to pay it and send it to the new company. They assured me they had my correct address.

I’ve called several times to let them know I’m still waiting for that bill. I know they have my correct address because I am receiving their harassing letters of nonpayment threatening to send me to collections for not paying and yet, they still have not sent me my final bill.

I called them twice in the last three days to ask for my final bill again and again. When I called to pay it, I ask the woman to email me a receipt and my final bill and she told me. For more information about reviews on ConsumerAffairs.

I was offered a good price from T-Mobile and I was a little put off with my current mobile phone company, so I gave them a try. I only lasted with T-Mobile for 2 days. It was the most horrible buying experience I have ever had in my whole life.

After my transfer I could not get internet on my phone. I made over ten phone calls to get the condition corrected. I was put on hold for over fifteen minutes, transferred around, hung up dropped call, talked to two supervisors, customer support, technical support, and engineering.

At the store they said they couldn’t help me, engineering told me they would put in a work ticket and someone would get back to me in a week. I use my phone as a hotspot for my computers.

A week without giving me feedback??? It was a very frustrating experience and no one wanted to take responsibility for helping me. I was passed around and my problem was generally ignored.

Not a good way to treat a new customer. I would not recommend this disrespectful customer service to anyone. I went to another supplier and was back online immediately. I had a salesman come into my office about two months ago and offered a reasonably cheap deal with T-Mobile and Netflix.

I was a little frustrated at the time with my current carrier, so I started the application. However, when I learned that I could not unlock my cellphone and I didn’t want to buy a new one, I was not able to switch to T-Mobile.

I told the salesman that I am not interested anymore and to disregard the application because I will not be changing carriers. I immediately called the debt collector which transferred me to T-Mobile customer service where I talked to a man with a heavy accent.

I explained my situation, and he put me on hold for a while. Finally, he came back and was short with me but finally told me that it would be cleared. I advised how long it does take, he said about a week.

I checked in a week and a half and received another bill for this amount from T-Mobile. Called back today, was put on hold, the lady did not seem to want to deal with me, but I remained polite and explained again what had happened.

Finally, she said she had applied a credit to the account, and I owe nothing. Worse phone carrier ever, and I never even used them. I had been on line and I made a The rep on phone told me to go into store and make the payment and my phone would stay on???

After 3 hours in store, 2 hours on phone and Now I will be homeless. When I gave my credit card to so called salesman in mobile, he committed fraud on that card. Do not use T-Mobile. They think they are slick They better just step back now.

I have been a T-Mobile customer for a year and at this point after many attempts to resolve the issues, I’m switching providers. If you call customer service I’ve called many times to resolve issues with service and data expect a minimum 20 minute hold time.

Each and every time you call, even to pay a bill a recording comes on that someone will be on the call in an estimated 20 minutes and it’s often longer. There are inefficiencies with this provider from long hold times to reach customer service each and every time, to representatives who are in most cases there are exceptions unhelpful and the service is just not good.

They said they are updating their towers for better service but in the meantime please T-Mobile teach your reps to not be so snarky unless that is the culture. I’ve used T-Mobile in the past with no issue but in the past few months there are inefficiencies with very long hold times and then often when the reps get to the line they aren’t pleasant and the coverage in many areas especially for data, at least at this point is not good.

How did my phone number illegally get ported? I had to go through hoops to switch from Verizon to T-Mobile and port my phone number over when doing so. HOW did someone illegally do so one night?

It took 7 hours for T-Mobile to restore my phone and only 1 hr to watch all of my money disappear before my eyes on President’s Day while all banks were closed. T-mobile showed very little worry and told me I was the only one this has happened to which is a lie.

It’s plastered on their website and in many articles once Googled. Grateful that they got my number back eventually but this has turned my entire life upside down.

I was with Verizon for 8 yrs and despite the ridiculous monthly cost, I was always safe. I haven’t even been a T-mobile customer for a full year and all of my personal information has been stolen.

AND no one in Customer Service will take ownership. Please stay away from T-mobile – don’t be fooled by the low monthly cost. You get what you pay for. I just had a bad experience with this carrier that costed me money and my precious time.

I just bought a prepay iPhone from a big box store that has their own cellular plan that uses T-Mobile as the carrier. It took them four days to transfer my phone number and they told me I had to call my carrier to work out the problem because they don’t have permission for 3 way calling.

That cost me two hours of phone calls. After we finally got that resolved then I uncovered T-Mobile is having trouble with iPhones texting Androids. This cost me 4 phone calls, 2 work tickets and about 4 hours of my time.

Their call center was reading from a script giving me a line of bull. I was able to get a CSR to admit that they have known about this issue for two months and many calls are coming in with my same complaint and they don’t know what’s causing it.

They also admitted their managers don’t keep them informed on this issue. I took my phone back and the box store associate said T-Mobile is by far their worst carrier and he would not recommend them to anyone.

I wish he would of told me that when I bought the phone! Stay away from T-Mobile! Well, the contract I received in the mail, and what was discussed with their customer service representative on the phone, were 2 completely different things.

Toppers, I have never used a single minute of T-Mobile service!!! T-Mobile is the number one worst company for their customer service! My paid for LG K7 was having issues with software.

Whenever I touched that “home” button a pop up would ask me to choose my default home choice either “Home” or “Quick Home” or some kind of simplified “Home” setting.

I told the salesperson that I needed a “Warranty Replacement” in no uncertain terms. I also informed him that I did not want to finance another phone and considering I had been paying the insurance and their JUMP Just Upgrade My Phone on my paid for K7 for at least 3 years having been with T-mobile for over 8 years total.

I apparently had completely blocked out what had happened several years back which had caused me to have the K7 in the first place, but little did I know I was about to revisit T-mobile’s deceptive sales practices AGAIN.

After telling the guy what I wanted I also stressed the fact that I didn’t want my phone bill to go up even one dollar I thought this would deter this guy from forcing a new phone finance on me.

I left that store with my K7 and a new K20 and the promise that my monthly bill was not going to increase but only for 2 dollars and these 2 devices that I wasn’t even sure what they did. It wasn’t until I got my bill when I saw that not only did I have 2 new lines of service but I was also stuck with these dollars in devices that won’t work on my year of vehicle.

And true to his word I wasn’t financing a new phone. At first Cari in Customer Service seemed a Godsend. They assured us that we wouldn’t be charged any restocking fee and that the phone could go back under their “Buyer’s Remorse” plan but they insisted that I could hold on to the K20 until I got my replacement.

They were going to report the store for its sales practices and they would send me my warranty replacement for my K7 ASAP. So between the time I speak with Customer Service and the time they send a new phone, the phone that I was to send back to T-mobile the K7 was stolen from my car.

Now I use my phone for work doing delivery so to be without a phone would cost me money. Tonya a T-mobile rep told me to just put the replacement phone back in the box and use the K20 until I got back my K7.

So I send the K7 back to them. In the interim I tried several times to pay online their 20 dollar deductible. Finally when I did get through a computer automated voice told me that a claim had already been made and hung up.

This time and for the hundredth time I told them what happened. No one ever mentioned to me that I had to return the K20 within a certain amount of time.

They only assured me that I could use it to work until my K7 came. Also they’re saying that not only am I stuck with this phone the K20 I’m also stuck with these 2 WiFi devices that won’t even work on my year of vehicle.

Having a cell phone is a luxury to people like me who live hand to mouth. When a company you have been paying dollars a month for the past 8 years thinks it’s okay to defraud you like this then its time for me to speak out about this abuse.

I won’t quit till some kind of relief is offered. I recently switched cell companies to Verizon. I called to make payment arrangements. The only good thing about T-Mobile is their free Tuesday stuff.

We left T-Mobile a year and a half ago and have been trying to no avail to get one of the phones we paid for in full unlocked. I’ve had it escalated and spoken to at least 9 people including 2 supervisors and over and over and over again they tell us to click on the app and hit permanent unlock.

We told them each and every time that we can’t get connected to the server to even get to that screen and they refuse to address it and assist. They’re thieves and I would never, ever use them again.

So I went this afternoon to see the sales person who offered me the free phone, he told me that they had made a mistake at the time they signed me up for the bogo offer.

I will wait and see but he seemed honest about it. I cannot even express my frustration at this moment. Today, after more than a month since I switched, I went to my account to see where the rebate visa card was, and to my astonishment, it said the rebate had been denied because I didn’t qualify for that offer!

I am beyond disappointed with the deceiving methods T-Mobile uses to entrap new customers. I will go to the store this afternoon after work, and face the rep that lied to me to get me to sign up.

Let’s see what excuse he’s got! This is so outrageous! Don’t believe a word they tell you! Myself and my wife were customers with T-Mobile for 3. Customer service claims that no such payments were taken and credited to my account.

And the bank I deal with has provided me with a statement proving that the charges has been made. I even tried to work something out with customer service, but they’re giving me the runaround.

My wife and I have switched to Verizon yesterday and have been treated a lot better. I wanted everyone to know about this robbery. We will never go back to T-Mobile again.

I would give T-Mobile 0 stars if I could! I wanted to switch and keep my phone. I was sold 3 flip phones, which I was told I needed and then could return. When I talk to CS they have no idea!

I bought a phone from T-Mobile recently that claims to be military grade. Meaning as the salesperson put it “almost indestructible”. So after it a few weeks of having it, the indestructible has 2 chinks in the glass.

Now I bought the phone because I am rough on things. So when I brought this back to the same store, same salesperson to be told they will just warranty it.

I was pleasantly surprised that they would do that. But when I came back to get my warrantied phone, the store manager refused to honor what the salesperson told me. So I was told at the time they would fix it.

I would just need to pay the I refused and wanted T-Mobile to honor what they told me. So the store manager kept apologising instead of standing by their word. It really makes me mad when a corporation says “I am sorry we can’t honor that,” and chooses to make the customer pay for its mistake.

We are only talking a few hundred dollars in insurance credit, but the store manager refused to take of the customer, me. Now I was raised when you tell a customer something you honor it.

If you make a mistake, you eat it. It’s called the price of doing business. I am not a new customer to T-Mobile and have had some dealings with some dealings with good customer representatives over the years.

But the manager at the store in Rowlett, TX near my home, has really pissed me off. Been a customer close to 14 years. I paid my bill according to the statement that says “services from Feb 9th to March 8th”.

When I closed the account I was assured I won’t have any bills since I was canceling the plan before the end of the billing cycle. I have not missed a payment, and they charged a month in advanced.

Their statements clearly shows what days they are billing you for. I have all the statements and all my proof of payments. I think it is totally unfair to be billed for something or a service that I did not use.

I’ve been a T-Mobile’s customer for 12 years and I’m leaving. The last time their obnoxious tech support just hung up on me without resolving anything. In addition, they’ve put a freeze on my account due to fraudulent activity of which I only found out a month after they froze all access.

Despite my numerous calls to customer support and several tickets that they’ve filed on my behalf, the freeze has not been removed from my account and I still can’t access it online.

Verizon has much better reception. I wish I never switched over!!! I tried to make a payment on my account online last week, their website was down because of technical difficulties.

I tried calling in to pay with the automated system, and was disconnected when I tried to be transfer to a representative. I explained to customer care. Generally, the only devices that do not have carrier locks are ones that specifically say they are “unlocked,” such as the Google Android Nexus brand of devices, the unlocked version of the iPhone, which is sold at the Apple store, and some developer edition devices.

If you want an unlocked phone, you should research in advance whether the phone you are purchasing is available as unlocked and where you can buy it as an unlocked device. Paying full price alone doesn’t guarantee that a smartphone is unlocked out of the box.

What is a phone lock? The lock is really a software code that’s put on the phone by the manufacturer as per the requirement of the carrier that sells the device. And the lock is meant to ensure that the phone can’t be used on any other operator’s network until a different software code is entered to unlock the device.

This is an issue that’s most important for devices that operate on GSM networks. With an unlocked device, a GSM smartphone can be reprovisioned and used on another network simply by popping out the old SIM card and putting in a new one from the new carrier.

The carrier doesn’t necessarily need to be notified, and you don’t need anyone in the store to reprovision your phone. This is not the case with phones developed for CDMA networks.

This is the technology used by Verizon Wireless and Sprint in the U. It’s also used by some carriers in Latin America, Asia, and Canada. The standard is not as widely used as GSM.

In general, CDMA carriers don’t reprovision devices made for other networks for use on their own networks. So this means phones made for Verizon, which are using the same basic technology as devices made for Sprint, won’t work on Sprint’s network.

In other words, you can’t reuse a Verizon device on Sprint and vice versa. Almost every GSM device comes “prelocked” to a particular carrier. Certain phones are sold unlocked.

And if you have a device that is locked, you can get it unlocked from your wireless carrier if you meet certain criteria, which includes paying the full price of your device or ending your contract and being in good standing with your service provider.

Complicating factors So that’s the basic gist of how software locks for smartphones work. But things are getting a bit more complicated because now there’s a new network technology that’s currently used only for data services but will eventually be used for voice too.

That technology is called LTE. This issue will soon change as chip manufacturers start including multiple radios on their semiconductors. What’s more, wireless operators will also soon be incorporating other slivers of spectrum into their LTE networks, which will overlap with their competitors.

When these things all start to converge, we’ll likely see more interoperability among devices that include support for the faster-speed LTE services. Remember that in the U.

The GSM radio is included in these phones so that subscribers can roam onto networks in Europe and other parts of the world. Verizon and Sprint subscribers can choose either to sign up for international roaming plans with their U.

The reason why is that the spectrum Verizon is using to build its 4G LTE network had restrictions put on it by the Federal Communications Commission, which required the company to allow “open access” to the network.

So as part of this provision, Verizon has decided not to lock those devices. That said, its 3G devices are locked. So what does this mean for the average consumer? Let’s take the iPhone 5 as an example.

It’s a 4G LTE device. A Verizon version of this phone comes unlocked out of the box. There aren’t special codes that need to be entered in order to use it on another carrier’s network. The same is true if you take the Verizon iPhone 5 to Europe.

And it won’t operate on a faster LTE network. And even though the phone is unlocked and uses the same CDMA technology and some of the same radio frequency channels as Sprint, an unlocked iPhone 5 won’t operate on Sprint.

What are the explicit differences between a locked and unlocked phone? The difference between a locked and an unlocked phone is that a locked device has a software code on it that prevents you from taking a GSM-based device and using it on another GSM carrier’s network.

An unlocked phone either doesn’t have the lock software on it or someone was able to get a code that unlocks the software. Remember that this issue of locked and unlocked phones today is really only relevant when you’re talking about devices made for GSM networks.

As I explained above, most carriers use different frequencies and band plans for their LTE networks, so even without a software lock on the device, it still won’t operate on these networks.

That will soon change, but for now don’t expect unlocked LTE devices to perform at top speeds on any other carrier’s LTE network. Why is the iPhone treated differently by carriers relative to other phones?

In the past, the iPhone was treated differently than other devices when it came to lock codes. So to control how and where the device was used, it refused to unlock it. Usually, this means the phone is fully paid for and the customers are no longer on a contract.

And they have to be customers in “good standing” for a certain period of time. But if you have an LTE device from Verizon, you don’t need an unlock code. The device is already unlocked.

So if your device is locked, you must get the appropriate unlock code from your carrier, or if you are getting the code elsewhere, you should specify which carrier network your device is affiliated with.

Another way to get an unlocked phone is to buy one that’s specifically advertised as unlocked. For instance, Google’s Nexus series of smartphones come unlocked. The international unlocked version of the iPhone is also sold without a lock.

And again it can be used on any GSM network. As I said, the iPhone 5 on Verizon is already unlocked out of the box. If you want to do this on the cheap, make sure you turn off all the data functions on the iPhone, and you’ll just be able to use the voice network.

I would call a Verizon customer service agent and tell her you’re going out of the country on vacation and you want to use a local SIM card.

A week without giving me feedback??? It was a very frustrating experience and no one wanted to take responsibility for helping me. I was passed around and my problem was generally ignored. Not a good way to treat a new customer.

I would not recommend this disrespectful customer service to anyone. I went to another supplier and was back online immediately. I had a salesman come into my office about two months ago and offered a reasonably cheap deal with T-Mobile and Netflix.

I was a little frustrated at the time with my current carrier, so I started the application. However, when I learned that I could not unlock my cellphone and I didn’t want to buy a new one, I was not able to switch to T-Mobile.

I told the salesman that I am not interested anymore and to disregard the application because I will not be changing carriers. I immediately called the debt collector which transferred me to T-Mobile customer service where I talked to a man with a heavy accent.

I explained my situation, and he put me on hold for a while. Finally, he came back and was short with me but finally told me that it would be cleared. I advised how long it does take, he said about a week.

I checked in a week and a half and received another bill for this amount from T-Mobile. Called back today, was put on hold, the lady did not seem to want to deal with me, but I remained polite and explained again what had happened.

Finally, she said she had applied a credit to the account, and I owe nothing. Worse phone carrier ever, and I never even used them. I had been on line and I made a The rep on phone told me to go into store and make the payment and my phone would stay on???

After 3 hours in store, 2 hours on phone and Now I will be homeless. When I gave my credit card to so called salesman in mobile, he committed fraud on that card. Do not use T-Mobile. They think they are slick They better just step back now.

I have been a T-Mobile customer for a year and at this point after many attempts to resolve the issues, I’m switching providers. If you call customer service I’ve called many times to resolve issues with service and data expect a minimum 20 minute hold time.

Each and every time you call, even to pay a bill a recording comes on that someone will be on the call in an estimated 20 minutes and it’s often longer. There are inefficiencies with this provider from long hold times to reach customer service each and every time, to representatives who are in most cases there are exceptions unhelpful and the service is just not good.

They said they are updating their towers for better service but in the meantime please T-Mobile teach your reps to not be so snarky unless that is the culture. I’ve used T-Mobile in the past with no issue but in the past few months there are inefficiencies with very long hold times and then often when the reps get to the line they aren’t pleasant and the coverage in many areas especially for data, at least at this point is not good.

How did my phone number illegally get ported? I had to go through hoops to switch from Verizon to T-Mobile and port my phone number over when doing so. HOW did someone illegally do so one night?

It took 7 hours for T-Mobile to restore my phone and only 1 hr to watch all of my money disappear before my eyes on President’s Day while all banks were closed. T-mobile showed very little worry and told me I was the only one this has happened to which is a lie.

It’s plastered on their website and in many articles once Googled. Grateful that they got my number back eventually but this has turned my entire life upside down. I was with Verizon for 8 yrs and despite the ridiculous monthly cost, I was always safe.

I haven’t even been a T-mobile customer for a full year and all of my personal information has been stolen. AND no one in Customer Service will take ownership.

Please stay away from T-mobile – don’t be fooled by the low monthly cost. You get what you pay for. I just had a bad experience with this carrier that costed me money and my precious time.

I just bought a prepay iPhone from a big box store that has their own cellular plan that uses T-Mobile as the carrier. It took them four days to transfer my phone number and they told me I had to call my carrier to work out the problem because they don’t have permission for 3 way calling.

That cost me two hours of phone calls. After we finally got that resolved then I uncovered T-Mobile is having trouble with iPhones texting Androids. This cost me 4 phone calls, 2 work tickets and about 4 hours of my time.

Their call center was reading from a script giving me a line of bull. I was able to get a CSR to admit that they have known about this issue for two months and many calls are coming in with my same complaint and they don’t know what’s causing it.

They also admitted their managers don’t keep them informed on this issue. I took my phone back and the box store associate said T-Mobile is by far their worst carrier and he would not recommend them to anyone.

I wish he would of told me that when I bought the phone! Stay away from T-Mobile! Well, the contract I received in the mail, and what was discussed with their customer service representative on the phone, were 2 completely different things.

Toppers, I have never used a single minute of T-Mobile service!!! T-Mobile is the number one worst company for their customer service! My paid for LG K7 was having issues with software. Whenever I touched that “home” button a pop up would ask me to choose my default home choice either “Home” or “Quick Home” or some kind of simplified “Home” setting.

I told the salesperson that I needed a “Warranty Replacement” in no uncertain terms. I also informed him that I did not want to finance another phone and considering I had been paying the insurance and their JUMP Just Upgrade My Phone on my paid for K7 for at least 3 years having been with T-mobile for over 8 years total.

I apparently had completely blocked out what had happened several years back which had caused me to have the K7 in the first place, but little did I know I was about to revisit T-mobile’s deceptive sales practices AGAIN.

After telling the guy what I wanted I also stressed the fact that I didn’t want my phone bill to go up even one dollar I thought this would deter this guy from forcing a new phone finance on me.

I left that store with my K7 and a new K20 and the promise that my monthly bill was not going to increase but only for 2 dollars and these 2 devices that I wasn’t even sure what they did.

It wasn’t until I got my bill when I saw that not only did I have 2 new lines of service but I was also stuck with these dollars in devices that won’t work on my year of vehicle.

And true to his word I wasn’t financing a new phone. At first Cari in Customer Service seemed a Godsend. They assured us that we wouldn’t be charged any restocking fee and that the phone could go back under their “Buyer’s Remorse” plan but they insisted that I could hold on to the K20 until I got my replacement.

They were going to report the store for its sales practices and they would send me my warranty replacement for my K7 ASAP. So between the time I speak with Customer Service and the time they send a new phone, the phone that I was to send back to T-mobile the K7 was stolen from my car.

Now I use my phone for work doing delivery so to be without a phone would cost me money. Tonya a T-mobile rep told me to just put the replacement phone back in the box and use the K20 until I got back my K7.

So I send the K7 back to them. In the interim I tried several times to pay online their 20 dollar deductible. Finally when I did get through a computer automated voice told me that a claim had already been made and hung up.

This time and for the hundredth time I told them what happened. No one ever mentioned to me that I had to return the K20 within a certain amount of time. They only assured me that I could use it to work until my K7 came.

Also they’re saying that not only am I stuck with this phone the K20 I’m also stuck with these 2 WiFi devices that won’t even work on my year of vehicle. Having a cell phone is a luxury to people like me who live hand to mouth.

When a company you have been paying dollars a month for the past 8 years thinks it’s okay to defraud you like this then its time for me to speak out about this abuse.

I won’t quit till some kind of relief is offered. I recently switched cell companies to Verizon. I called to make payment arrangements. The only good thing about T-Mobile is their free Tuesday stuff.

We left T-Mobile a year and a half ago and have been trying to no avail to get one of the phones we paid for in full unlocked. I’ve had it escalated and spoken to at least 9 people including 2 supervisors and over and over and over again they tell us to click on the app and hit permanent unlock.

We told them each and every time that we can’t get connected to the server to even get to that screen and they refuse to address it and assist. They’re thieves and I would never, ever use them again.

So I went this afternoon to see the sales person who offered me the free phone, he told me that they had made a mistake at the time they signed me up for the bogo offer. I will wait and see but he seemed honest about it.

I cannot even express my frustration at this moment. Today, after more than a month since I switched, I went to my account to see where the rebate visa card was, and to my astonishment, it said the rebate had been denied because I didn’t qualify for that offer!

I am beyond disappointed with the deceiving methods T-Mobile uses to entrap new customers. I will go to the store this afternoon after work, and face the rep that lied to me to get me to sign up.

Let’s see what excuse he’s got! This is so outrageous! Don’t believe a word they tell you! Myself and my wife were customers with T-Mobile for 3. Customer service claims that no such payments were taken and credited to my account.

And the bank I deal with has provided me with a statement proving that the charges has been made. I even tried to work something out with customer service, but they’re giving me the runaround.

My wife and I have switched to Verizon yesterday and have been treated a lot better. I wanted everyone to know about this robbery. We will never go back to T-Mobile again.

I would give T-Mobile 0 stars if I could! I wanted to switch and keep my phone. I was sold 3 flip phones, which I was told I needed and then could return. When I talk to CS they have no idea!

I bought a phone from T-Mobile recently that claims to be military grade. Meaning as the salesperson put it “almost indestructible”. So after it a few weeks of having it, the indestructible has 2 chinks in the glass.

Now I bought the phone because I am rough on things. So when I brought this back to the same store, same salesperson to be told they will just warranty it. I was pleasantly surprised that they would do that.

But when I came back to get my warrantied phone, the store manager refused to honor what the salesperson told me. So I was told at the time they would fix it.

I would just need to pay the I refused and wanted T-Mobile to honor what they told me. So the store manager kept apologising instead of standing by their word. It really makes me mad when a corporation says “I am sorry we can’t honor that,” and chooses to make the customer pay for its mistake.

We are only talking a few hundred dollars in insurance credit, but the store manager refused to take of the customer, me. Now I was raised when you tell a customer something you honor it. If you make a mistake, you eat it.

It’s called the price of doing business. I am not a new customer to T-Mobile and have had some dealings with some dealings with good customer representatives over the years. But the manager at the store in Rowlett, TX near my home, has really pissed me off.

Been a customer close to 14 years. I paid my bill according to the statement that says “services from Feb 9th to March 8th”. When I closed the account I was assured I won’t have any bills since I was canceling the plan before the end of the billing cycle.

I have not missed a payment, and they charged a month in advanced. Their statements clearly shows what days they are billing you for. I have all the statements and all my proof of payments. I think it is totally unfair to be billed for something or a service that I did not use.

I’ve been a T-Mobile’s customer for 12 years and I’m leaving. The last time their obnoxious tech support just hung up on me without resolving anything. In addition, they’ve put a freeze on my account due to fraudulent activity of which I only found out a month after they froze all access.

Despite my numerous calls to customer support and several tickets that they’ve filed on my behalf, the freeze has not been removed from my account and I still can’t access it online. Verizon has much better reception.

I wish I never switched over!!! I tried to make a payment on my account online last week, their website was down because of technical difficulties. I tried calling in to pay with the automated system, and was disconnected when I tried to be transfer to a representative.

I explained to customer care. The lady was rude. The customer service is horrible, their website frequently breaks down. Cellphone drops calls all the time. I was continuously going into the T-Mobile store in Westlake about problems with my phone slowing down because of using too much data.

Joe the manager convinced me since I do Rideshare for a living I should purchase a sync up drive for wi-fi in my vehicle to slow down my everyday data usage. It never made a difference and the price he quoted me would always be lower than I was billed for.

This caused me to come back continuously to see what the problem was. I added storage for a dollar a month, just in case that might be a problem. Joe continuously strung me along telling me that the sync up drive would be cheaper because we added my business discount to my son’s T-Mobile account and that would offset the price.

He kept trying to convince me that it was best to keep my sync up because if I dropped it it would affect the price and discount on my son’s phone account. One day I told him that I wanted to drop the sync up but I did not want it to affect his commission for the sync up sale.

He stated that he will put it in his notes that if I keep it for 2 more months he would reimburse me for it. He also stated that he will check into unlimited data for me and give me a call.

I decided that I needed unlimited data. I told my son to go to T-Mobile with me to do this but I wanted to do this because I still trusted him and thought he was looking out for my best interests.

Joe hooked us up with the unlimited data but told me that the sync up which is in my name would affect this account if I dropped it. I have to pay the difference for the extra data so that is why I wanted to drop the sync up because it was not doing anything for me and I felt I was wasting money.

I received another bill after this that. I called him about it and he said he would look into it and call me back, which never materialized. That’s when I knew I was really being taken for a ride.

He should not have been going into my son’s account because I was not an authorized user, in the first place. My son’s account has nothing to do with my account. I don’t appreciate that in the least bit.

I dropped the sync up and also found out that the store Joe is at is not a corporate store. All the time I was going there I thought it was. I will never step foot in there again.

I advise all shoppers for their own protection to just deal with corporate run stores. The 3rd party stores are more sales hungry and will take you for a ride. I also would like to mention to T-Mobile that people you have running your stores like Joe have, are, and will continue to tarnish your reputation if you continue to let acts like this to continue.

On March 1, we decided to leave T-Mobile and port out all our numbers to another carrier. The reason was a coverage issue. At home in CA we needed a Cellspot to make calls at home Calls usually drop during handover outside the house.

Immediately upon the porting of our numbers I received an email requesting the return of the Cellspot repeater from T-mobile. Hence, on March 10, I called to inquire about the reason for this.

Ever since the Librarian of Congress decided not to renew a provision in the Digital Millennium Copyright Act that essentially makes it illegal to unlock your phone without your carrier’s permission, there’s been intense interest in the issue.

But when it comes to unlocked cell phones, there’s also been a lot of confusion. Many people have been looking for ways to unlock their devices. Web site Mobile Unlocked, which sells unlock codes to consumers, says sales of unlock codes are up 71 percent.

But others are still trying to figure out what the heck device-locking is all about and how and if their own smartphones can be unlocked. There’s no question millions of consumers are still confused about cell phone unlocking.

Aside from the legal issues, there are technical issues that may even make cell phone unlocking impossible for some consumers. In this edition of Ask Maggie, I re-examine this issue and offer some basic information about what a cell phone lock is.

I explain on which wireless networks cell phones can be unlocked. And I caution consumers to investigate before they buy a device they think is unlocked. I also explain to another reader why he can’t bring just any phone to his prepaid Virgin Mobile service.

Could you please explain the concept of carrier locks on cell phones? It is a tremendously confusing topic. I think I know the basics, but there are always strange technicalities that I keep seeing that just throw me off and make me question whether I really know how the system works.

For context, I’m a Verizon customer with an iPhone 4S. Each summer my family visits Crane Lake, Minn. You are absolutely correct about this being a confusing topic. So let’s see if I can explain some of the basics for you.

Carrier locks come with just about any cell phone you buy from a wireless operator. Even if you aren’t buying the device directly from a particular operator but are buying it from a retailer, such as Amazon or Best Buy, and it’s for a specific carrier, then most likely it has a carrier lock on it.

This is regardless of whether you buy the phone with a subsidy and a two-year contract or if you buy the device at full price. Generally, the only devices that do not have carrier locks are ones that specifically say they are “unlocked,” such as the Google Android Nexus brand of devices, the unlocked version of the iPhone, which is sold at the Apple store, and some developer edition devices.

If you want an unlocked phone, you should research in advance whether the phone you are purchasing is available as unlocked and where you can buy it as an unlocked device.

Paying full price alone doesn’t guarantee that a smartphone is unlocked out of the box. What is a phone lock? The lock is really a software code that’s put on the phone by the manufacturer as per the requirement of the carrier that sells the device.

And the lock is meant to ensure that the phone can’t be used on any other operator’s network until a different software code is entered to unlock the device. This is an issue that’s most important for devices that operate on GSM networks.

With an unlocked device, a GSM smartphone can be reprovisioned and used on another network simply by popping out the old SIM card and putting in a new one from the new carrier.

The carrier doesn’t necessarily need to be notified, and you don’t need anyone in the store to reprovision your phone. This is not the case with phones developed for CDMA networks.

This is the technology used by Verizon Wireless and Sprint in the U. It’s also used by some carriers in Latin America, Asia, and Canada. The standard is not as widely used as GSM.

In general, CDMA carriers don’t reprovision devices made for other networks for use on their own networks. So this means phones made for Verizon, which are using the same basic technology as devices made for Sprint, won’t work on Sprint’s network.

In other words, you can’t reuse a Verizon device on Sprint and vice versa. Almost every GSM device comes “prelocked” to a particular carrier. Certain phones are sold unlocked. And if you have a device that is locked, you can get it unlocked from your wireless carrier if you meet certain criteria, which includes paying the full price of your device or ending your contract and being in good standing with your service provider.

Complicating factors So that’s the basic gist of how software locks for smartphones work. But things are getting a bit more complicated because now there’s a new network technology that’s currently used only for data services but will eventually be used for voice too.

That technology is called LTE. This issue will soon change as chip manufacturers start including multiple radios on their semiconductors. What’s more, wireless operators will also soon be incorporating other slivers of spectrum into their LTE networks, which will overlap with their competitors.

When these things all start to converge, we’ll likely see more interoperability among devices that include support for the faster-speed LTE services. Remember that in the U. The GSM radio is included in these phones so that subscribers can roam onto networks in Europe and other parts of the world.

Verizon and Sprint subscribers can choose either to sign up for international roaming plans with their U. The reason why is that the spectrum Verizon is using to build its 4G LTE network had restrictions put on it by the Federal Communications Commission, which required the company to allow “open access” to the network.

So as part of this provision, Verizon has decided not to lock those devices. That said, its 3G devices are locked. So what does this mean for the average consumer? Let’s take the iPhone 5 as an example.

It’s a 4G LTE device. A Verizon version of this phone comes unlocked out of the box. There aren’t special codes that need to be entered in order to use it on another carrier’s network.

The same is true if you take the Verizon iPhone 5 to Europe. And it won’t operate on a faster LTE network. And even though the phone is unlocked and uses the same CDMA technology and some of the same radio frequency channels as Sprint, an unlocked iPhone 5 won’t operate on Sprint.

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I also would like to mention to T-Mobile that people you have running your stores like Joe have, are, and will continue to tarnish your reputation if you continue to let acts like this to continue. There are inefficiencies with this provider from long hold times to reach customer service each and every time, to representatives who are in most cases there are exceptions unhelpful and the service is just not good. This cost me 4 phone calls, 2 work tickets and about 4 hours of my time. She’ll tell you the requirements for getting your phone unlocked. Meaning as the salesperson put it “almost indestructible”. March 20, I’ve been a T-Mobile’s customer for 12 years and I’m leaving. Don’t show this again.

My husband travels for work and has no issues; my parents always have service, which is great. We require contact information to ensure our reviewers are real. The salesman in the store stated that was the wrong procedure. I would give T-Mobile 0 stars if I could!

I was passed around and my problem was generally ignored. Today I called and decided to hear what my rate plan was. But the manager at the store in Rowlett, TX near my home, has really pissed me off.

See…

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Finally, he came back and was short with me but finally told me that it would be cleared. If you call customer service I’ve called many times to resolve issues with service and data expect a minimum 20 minute hold time. Their standards are not the same as ten years ago. See…

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