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Sony xperia z ultra screen repair

Sony xperia z ultra screen repair





Valid till 2017/5/25



Sony Xperia Z Ultra Screen Replacement: Replacement of a faulty or damaged screen. Fast & Affordable Sony Xperia Z Ultra C Repair Service UK. Sim card reader repair, charging port repair, Yorkshire. Broken screen repairs, damaged screen glass. We repair all Sony Xperia Z Ultra problems. Most repairs include free Postage and a 12 month Warranty.
HBor the Fair Repair Actguarantees our right to Sony digital equipment like computers, refrigerators, cell phones Repair tractors. Screen, because I have many Sony stuffs, Xba h3, tmz t3w, hwds, 55inch bravia 4k 3d. Even same happened with me. Z1 Ultra to be developing the same issue, as reports are beginning to surface. Invoters passed a law that ensured residents’ right to repair their car wherever they wanted. The two phones in my household both Xperia with the screen protectors on them.
Sony Xperia Z Ultra Screen Replacement: Replacement of a faulty or damaged screen. Fast & Affordable Sony Xperia Z Ultra C Repair Service UK. Sim card reader repair, charging port repair, Yorkshire. Broken screen repairs, damaged screen glass. We repair all Sony Xperia Z Ultra problems. Most repairs include free Postage and a 12 month Warranty.

sony xperia z ultra screen repair

sony xperia z ultra screen repair

sony xperia z ultra screen repair

sony xperia z ultra screen repair

sony xperia z ultra screen repair

sony xperia z ultra screen repair

sony xperia z ultra screen repair

sony xperia z ultra screen repair

Repair screen xperia sony ultra z lbs

My xperia z had a crack appear under the screen a couple weeks ago. Sony can almost piss off at this time. I like my z3c and love Sony! There was also a crack in the back glass. To loosen the adhesive under the screen, heat evenly around the edges at an angle for seconds. Baron Wolfgang Von Vheeler. Without the rubber my phone is not waterproof.

I contacted Sony and inquired about the warranty and after jumping through a few CS representatives I got to a supervisor who said that depending on the crack and general condition of the phone it will or will not be covered.

So i sent it in over 2 weeks ago and have not got a response yet. Hoping for good news! Yep, had mine a month. Took it out of my pocket and noticed the screen was not responding quickly.

I thiught it was just a hiccup in the software for a second. Took it out of my pocket later and the lock screen was unresponsive. Then i noticed a couple of hair like cracks leading from a small spidering area.

This glass is so weak that it will crack if its in your back pocket. I have owned several similar phones and never had a cracked screen. Based in Durban South Africa……..

I have never dropped the phone nor has it been badly handled that this would have happened. Over and above this, there is also not a single mark on the screen nor the phones body at all.

You cannot even feel the crack with your nail when you run your finger over it and it appears to be on the inside….! If I still have no joy, I will make a you tube video of what the phone looks like brand new except for the cracked non-functional screen, then I will take a 4 pound hammer and smash it to pieces…..

I am so disgusted with Sony it makes my blood boil. I had the same case today!! Hi, I got the same problem with a brand new Xperia Z1 Compact: And all this happened within 24 hours of getting the device.

I just sat with my laptop to get the phone installed the way I want. Took some pictures, shot some film, send some messages and made a few shot calls. I have simliar issues… The screen cracked for no reason and the service centre refuse to repair my phone.

But now that i found this post, the chances of my phone getting repaired under warranty increased slightly hehe thanks: They replaced my screen when it was 7 months old, then they replaced the screen and battery2 weeks later after it cracked again.

I went to the sony centre, and they said that no warranty for that and the cost to repair that single crack is RM I have been informed by a Danish repair shop that Sony does indeed acknowledge the single crack issue.

However the problem is that this single crack often turns in to several cracks before you notice even the single crack. I did face this issue but ultimately my phone was repaired free of cost, the reason for free repair was a very long delay from customer service not the warranty.

Also its incorrect to have warranty if screen has a single crack in my case where screen shattered near camera and then there was a diagonal long crack till the tip of the screen. I failed to understand how could screen crack like this as it was in well protected leather case.

I had same problem in xperia z.. I went to the servicing centre.. My Xperia Z developed more than one crack on the screen. It was perfectly fine when I went to bed, next morning woke up and found the cracks.

The phone was never dropped! Vodacom and Sony are refusing to repair the phone under warranty. I am very disappointed as the phone is expensive and to lose it a few months after purchase due to manufacturers fault is really unacceptable.

I have a Z1s C and my screen is cracked, from left to right in the middle across the screen. What is the average cost to get it repaired? Also does it use the same screen as the Z1?

I had my Experia Z in my pocket and pulled it out and half the screen stopped working, it took me some time to realise the screen had a hairline fracture that looked like it was behind the glass.

I rang my carrier in Sydney and they said send it to them because they can fix things under warranty and so I did. I googled it and found your blog and rang back and told them I wanted it back because it was a design fault and Sony should repair it under warranty.

Keep up the good work! I just suffered this issue. I mentioned that I knew otherwise this site and he laughed and said that the internet says what it wants. I asked for a team leader and he refused.

I asked again for his name and he hung up. That is sony customer service for you! The phone is completely inoperable and only a month old. Sony Australia are scammers. Hello, I have Xperia Z Ultra just bought it 3 months ago.

I found not even single scratch in casing, but the screen got crack. And the worst is, the touchscreen suddenly not working!.. Please How can I deal with this? Moreover I explored this over the internet and found its common problem and happened with other users of the phone S.

After 3 weeks f chasing they said they had not received it, I had to provide proof of shipping etc. I asked for a second opinion as was not satisfied. Received the phone back last week — it now has a much larger crack!

I complained to sony, they said I should get in touch with the courier I used. Unfortunately, because they took so long to send it back, I cannot put in a claim.

Sony say its not their problem. Very disappointed, an ugly experience. I had a similar misfortune with my Xperia E dual which is just 10 months old. There is no external damage however the display is not working and is just giving a white screen with a dark spot at the top.

I took it to the authorized Sony service center and they refused to cover it under warranty as it is physical damage to hardware. What kind of hardware engineering has gone into this mobile?

Even if there was an unseen impact to the screen, how is it that the display got damaged and the exterior is intact? I really feel that Sony has no intention to make lasting phones and hence have flooded the market with cheap stuff at Sony price.

They are in a race to get the market share without focus on quality hardware engineering. Can it be replaced free of cost? Hello i recently purchased A sony xperia Z three months ago and yesterday i had it in my back pocket running errands.

Not one crack but a bunch. I am pounds and there is no since of my phone only having one crack. What could i do about the situation. I am heart broken i just got the phone and refuse to pay for a screen.

I will try my best. I get a new phone. The screen its broke again. Yes and no, Sony Australia refuse to recognize this problem and are fucking all of their customers over.

If you have a self cracked phone dont give up trying to get it repaired under warranty. After around 4 months id developed a crack from around halfway down the side to the bottom. She said this happened whilst it was charging.

The phone would no longer respond to touch. To be fair, the phone was in pretty poor condition. She hadnt fitted a case, didnt have a screen protector, was covered in scratches and had signs of impact on the top edge.

There was also a crack in the back glass. They sent it off to their engineers who are Sony approved. It was returned 10 days later with a note saying that it was not covered under warranty and must have been self inflicted.

I looked at repairing it myself and sending it away for repair. I then wrote a long email to Sony, explaining that this phone had a crack similar to the ones that Sony were allegedly accepting as faulty.

I also referred them to this forum, pointing out that this seemed to be happening to lots of their phones and citing some examples of them admitting to an overheating fault.

They then forwarded a reference number and gave us an address to send the phone to. The great news is that it was returned 2 weeks later. They had fitted a new front glass, new rear glass, new sides, new top and bottom, and a new battery.

In other words it looked brand spanking new. It was the original phone as it had the same serial number. The moral of this story is dont just give up because you think it is a useless case. DOSE any1 know how to shut alarm on sony xperia z screen has broken while charging my phone overnight in morning i saw hairline crack top of corner now touch screen not working..

How do I know if mine is eligible under the warranty. My screen craked on the top of the phone suffering difficulties with. Open the notification bar: Sony India is also refusing to recognize this problem.

The worst part is they are not even willing to repair the phone even when offered to be paid for the repair. Six months and down the drain. I am washing my hands off off Sony for good!

My husband pulled his phone out of his pocket and the screen was cracked. He didnt even get a year out of it. Ive been looking online and see this is a common problem.

Never buying anything sony again. Sony have just agreed to fix the chip in screen of my. Z how long do they take to repair bareing in min f the time it takes for phone to get to them via free post address?

My Wife has the Z1S and it just happened to her — she pulled the phone out of her from pocket, of her lab coat and the screen was cracked. I asked them about the issues I had heard about the screens cracking arbitrarily and the lady on the phone just ignored us.

I had my Z for 30 days and pulled it out of my pocket and the screen is cracked. From the top to the bottom. One single fine crack. It is now unusable. The phone was in a case and had a screen protector on it.

Never dropped and not a mark on it, other than a crack. I will follow it up here and keep you all posted. My sony z had broken and the sony service centee is asking rs for that its very worst that people buy these type of phones.

But in this xperia blog http: Hope company willnt do such injustice in future… Its been three month I am not getting any replay for sony for free replacement. Nearly invisible hairline crack without dropping phone only 3months old.

Can only warn about buying this brand. Went straight to shop and got S5. I bought Sony Xperia Z1 compact just 2 months ago. Just this morning I tried to switch it on only to discovers some tiny cracks on the screen.

This is surprising because the phone never dropped from me before. The phone can no longer be used as a result of the crack. You cannot pick a call or access the phone contacts because the screen is no longer sensitive.

The phone is totally useless now, Unlike other phones, even when there are major cracks, you can still use your phone. I have been using Black berries even the porsche version, they sometime slip out of me accidentally but non have ever had a crack.

For a company with a reputation like Sony to make this phone, it is highly disappointing. My worst regret is ever buying this Sony phone. My agony is that I cannot find a service center in Abuja, My advice is that People should stop patronizing them.

I had the same problem as you, the screen just gritted my Z1 I believe it was me to be less stressed, sent for service sony Elsys, but another problem was discovered, the IMEI of the phone was not the same NF, which relax so I went in the store I bought and requested a statement and sent the phone back, hence the absurd, they sent a report with several screen shots alleging misuse, with a work order claiming problem in handset ear and part of the cell brings totally scratched, called back the same number in the sony that u mentioned and they really will do anything regarding cracked screen, however pledged to replace the rear screen, as well, I sent the third time the unit to exchange the rear screen and make a budget, they sent me an email to concert 2, What did I do?

I took the machine and for a private concert with budget,00 assistance, however this hard to find the screen but once resolved, I will gather all the protocol, service order email and I exchanged justice.

I got the same prooblem. Found hairline crack in my screen out of no-where. My phone is still in warranty period. Can it be replaced. What are the terms and conditions? My Xperia V had the same problem, accept my crack starts in the middle and runs to all edges, I did not drop my phone.

The worst part is that the phone is completely useless after this and the touch screen does not work at all. I will rather spend that money on a new phone with less problems and better service.

This was my first Sony ever and I must say I was very disappointed. I also got a hairline crack in sony xperia z ultra and the service center says that they cant do it for free.

I was using my finger nail to clean a dirt at the ear piece and got the hairline crack. My phone has a little graze on the corner of which I have no idea how that happened about a month in had it for less than 3 next month and a half later bam it self cracked but it looks like its been dropped because the crack starts on that corner.

I think this is really unfair and Sony should own up and recall all phones until the problem is fixed. I got the Xperia in late November almost December and since then have had to return this phone 3 times.

Now i just got my 3rd one and when i turned the phone on it was already cracked an could not be used at all. Thankfully they recognized that it could have happened in shipping and i will be sent a 4th one for free.

I own a Xperia z and the back panel was shattered when I took it out of my pocket. When contacted the Sony centre they say u r the only one claiming it to be an accident. Never buying Sony again.

Well, this sounds nice but reality is different. The Sony Center in Milan refused to repair the spontaneously broken glass like in the first pictures of my one year old SonyXperia Z unless I paid euro.

So as you can understand this was My Last Sony!!! In the Milanese Chinatown they fixed it for almost half the price…. Mine also cracked suddenly. And here i am trying to bring it to sony service centers and they are asking for 11, pesos.

Says that it is not covered by warranty, since the glass is broken. They did not believe me even when im telling the truth that my phone did not suffer impact or fall.

When i told the that a lot had similar cases, they tell me that its just a way to ruin sonys reputation. I have a z1 and out of the blue I have these tiny hair fractures in my screen.

I havnt even had it a year. Happened to me at the end of work I took my phone out of my pocket and the screen was cracked.. Will never get sony again. Had this problem twice now. Once whilst on charge the other whilst phone in pocket.

Excess or full amount. I have the xperia z which also has the hairline crack on the screen. Even same happened with me. Images attached Complaint No — Man, same thing happened to me just a few minutes ago.

I have been using my Z Ultra as usual, mine is almost 1 year old. Have looked after it extremely well. Not a scratch on it. Then I went outside and came back to my computer, the phone was not even in my pocket, it was charging and turn it on and I started to see that I could not unlock the screen.

Then I noticed a very thin line crack and the screen kept jittering. Last one cracked today while on hand and in middle of scrolling through photo album. Heard little snap and crack started from left top corner and widened through the entire screen.

Same Problem,,, My z1 compact has cracked, purchased from dubai,, they have not get warranty,, only the touch problem, but touch and display rate is rupess. I have the sony xperia v and my phone over heated and the screen cracked at the top now they telling me that its my fault.

Hi I have a Sony eperia z with a hairline crak on it. How it happened I was takeing out of my pocket and it was cracked now I can get into my phone what should have this happened 2 anyone else.

I did not ever drop the phone. It was in a very good quality case, plus has good screen protector. All I did was to go outside at night for a cigi, it was probably 2 degrees celcius outside.

I was out only for 1 minute or so, before I went outside I looked and used the phone, put it in my pocket and went outside, light a cigarette and took it out. Then put it back in my pocket and went inside.

When I came inside I took it out again, and voila I saw the screen crack in front of my eyes.. It cracked due to the sudden hot and cold. I am sure about that because I saw it crack in my hand while I was looking at it.

But, I did not want to buy another one of the same, because what if the same thing happen and sooner this time. So, I bought something else. Hi my name is Petar from Bulgaria, i took the device out of my pocked and i sow crack like above pictures hairline crack, but they want me to pay and refuses me warranty.

What can i do in this case. Completely unacceptable given that it is a fault with the phone! Hey, is your xperia rendered useless after this so called out of blue shatter incident?

Did Sony cover the repair under warranty claim? Its almost a case of a rumor that was just spread like a wildfire with no actual reports strengthening the claim. Did you try figuring out what caused that issue or any official report from Sony accepting that as a hardware glitch?

My new z3 Compact got cracked with a single fine line on the display and Sony Hong Kong replaced for me with a new phone without any hassle. I like my z3c and love Sony!

Just happened to mine. I just thought bad service, but I couldnt even shut it down. It basically useless as it randomly pulls things up, like a ghost writer, and you cannot TURN it off.

Sorry to hear about that. This might have to do something with the build quality affecting few selected devices. I mean it just feels wrong that the display cracks rendering the touch panel unless.

Might be the heating effect be causing this peculiar damage on the digitizer. Its strange that none of the top YouTube gadget reviewers reported this while on the other hand they had brought out the bend gate story of iPhone.

The extra slimness of the product has to bear the tradeoffs of some faulty designing. I do condemn the fact that these modern day smart phones have started designing unibody chassis with battery buried deep inside just to make it more slim.

I still carry my Galaxy Nexus and have pried it open umpteen times to check in the internals and can swap battery when it goes flat. Thanks for letting us know. Also would be nice if you could share me the some pictures of the crack that you got on the screen.

Same here Sony Australia did not honor warranty repair, I removed my used my phone put in pocket and took it out nd it ws cracked. I know what caused it. It is definitely sudden drop in temperature that caused it.

I just happened to be using it inside the house where is was a nice 22 degrees, Melbourne Winter time, went outside for a cigarette at around 1am. I have been reading a book on Kindle, put it in my pocket went outside.

I was saving that for the Z3, too bad. And guess what else, I was also planning to get a PS4 yeah, since I already have PS3 I was not in a hurry, because there is no great titles on PS4 anyway, the only game, I play is warhawk.

So, guess what, I would never have imagine me buying an XBoX one instead. Never, because I have many Sony stuffs, Xba h3, tmz t3w, hwds, 55inch bravia 4k 3d. So, what got me to look for another brand..

Sadly, the warranty perioid was exhausted just a month back. The Sony service centre authorities demand me to shell out Rs. This is absolutely preposterous. Today my Phone, a z2, in his case burst in pieces after a short fall on the floor.

This is a Phone made of glass, it Need te be strong enough to resist a fall like that. This is standard measurement that is been done for products. It is nonensense that Sony does nog repare, It is a must, expecially if a crack already happens without any force!

Sad to see this common problem, never knew about this. Go for note 3 instead of z1. Hi, My name is Prabhat, the same incident happened with my phone, when I pulled it out of my pocket the screen was cracked.

My phone is not under warranty. Does anybody have any idea how much would it cost to get it fixed? As I purchased the broken screen from http: I wish I could read this before: Two cracked screens in 3 months for unknown reasons.

Crap do not buy. We have several Sony products including two large 3 d flat screens. No more goodbye Sony. After removing my Sony Z phone from my pocket, I noticed that it had developed a single crack along the upper middle half of the phone.

The touch screen above and below this hairline crack was rendered useless. This phone has never been dropped and the glass has screen protectors on both sides Body Glove.

I feel that it is unfair that I have to pay for a defective screen considering that there was no negligence on my part. Any advice on how I can proceed with the matter. The phone is still under contract, i.

I have a Sony Xperia Z3, purchased in October Actually I only found the crack because the screen was partly working, just not on the lower part. I got it repaired under warranty.

Yesterday, whe I took it out of my pocket wearing gloves, it suddenly slipped out of my hand, because both gloves and phone is very smooth. It fell on stony ground, and got a small crack. Today I left it on top of my wallet at my table at work.

I lost my old LG many times on the wooden floor and asphalt. If it is and I crack my screen and replace it, will it still be waterproof? Top stories and readership statistics from 3Buzz Now.

WTF is with the sony phone … my phone screen als creaked today when i saw online than come to know that it big problem with sony phone … will never buy anything from sony … RIP. I hav xperia z1 n its screen was broken by its own!

It wasnt due to accidental damage! I wud never buy any sony product in my life! It was an disguisting experience i had evr in my life! Whosoever reading my cmmnt on dis xperiablog please dont buy sony xperia its jus disguisting!

Worse experience of my life! Shit happens at ua service center! Regards Innocent customer who had loss of 30k!!! This hairline crack happened twice in my Sony Xperia Z in one year.

Sony service factor in Greece, refused to repair it in guarrantee and I had to pay euros each time. I will never buy a Sony smartphone again. I accidentally dropped it on the pavement at least 4 metres down from where I was at, and there was barely any damage.

Not sure what to do now.. Hello, my xperia z3 screen has cracked slightly on the front and on the back of the phone. I think the reason for this is because i have dropped it onto the ground at least 5 times.

I grumbled a bit. So this is a bit of a rant but Sony, i do love the phone and i promise next time i will buy a good phone case to protect it before i complain again. Adam, How did you go with your cracked screen on the Xperia Z1?

My phone has never been dropped, all add on accessories I purchased are Sony originals, Have always used a screen protector, basically have treated the phone like gold — it overheated while on an overseas trip and self cracked from the top left hand side.

We sat in the car and watched this happen. It started with a small crack to the left, then another crack from the same point but to the right — across the face of the screen, then the third crack started from the same start point through the length of the screen, making it totally unusable.

Sony say they have scientific evidence to prove that this is not possible. Apparently the heat that caused the FLEX in the aluminium frame — which SAM The Sony Manager agrees, caused the crack — was not high enough to melt other internal components so the heat is not the cause of the flexing frame…….

I have asked for this scientific information to be put into writing. Lol… lets wait and see. I am considering taking this to small claims QLD. I have too come through the same issue … After taking the phone out of my pocket,… i found the phone having crack..

So what do you think, will this issue be accepted? I have been using xperia z1 since almost a year. All of suddenly, my display screen self cracked. I got shocked with this incident. Really disappointed with this.

My mum has the Z3 and her phone has had to be repaired 5 times within the space of 2 months due to hairline fractures. Well am not impressed my Sony Xperia z2 has a crack across the screen and seem to be getting no where fast with Sony New Zealand as my phone is still in the warranty period.

Seem to be playing a waiting game with Sony who have failed to contact me back as we do not have a service center in this town… Customer service thus far leaves little to be desired … Its getting to the stage if they dont step up to the plate I will lodge a complaint with small claims court….

Hello, I am from Noida, India. One minute I see the phone in absolutely fine condition and the next minute when I picked it up to make a call, the screen was shattered no fall, no crushing, no nothing, the phone was unusually warm and was sightly curved.

I purchased it in September, my phone is still under warranty. Once I receive my handset I shall keep it for posterity, to remind myself of the horrible experience that I have had and that big name does not necessarily mean a good product.

The moment I took it out saw a tiny crack. Replacement is costing Rs Sony centers refuse to change it without a cost despite it still being under warranty. I woke up to my z3 with a crack, sitting on the night stand in the same place I plugged it in….

Sending to Sony Canada. Better be under warranty. I have the sony Xperia Z, secondhand from a relative, it was fine when i got it, but it slipped off my bed and hit the floor.

Its quick and Easy. More Then satisfied customers In India. It is also having single crack as shown in the above photos. It is under warranty only. Can you please suggest me how can I approach Sony service center to make my phone repair as they are saying that it is come under physical damage.

But is having only single crack as shown in the top photos. Please help me out. I bought the same phone. Usually used as a second phone at home, so no carrying around. But lately started using it for my personal use and so used to carry it in my pocket.

Only one week and the phone is cracked with a hairline crack running from the top left to down curving to the left and ending about two third way up the left of the phone. Since then the phone has become quite useless.

Mechanical failure — is it worth going to the site? As there is no other physical damage on the phone apart from the screen, Please help to get the same repaired from sony under warranty.

I have read all the terms and conditions of warranty and am pretty confident that sony will have to get it repaired under warranty. U guyz plz support me to drag this cheap sony company to court..

My current one has had it occur on average every 2 months. A random crack on the back appears. They just fix and send back and I explain the definition of insanity. Then i went to the technical centre and paid LE to replace it and the new display turns the white colour into yellow please any help?!!!!!

My Sony Experia Z1 Compact suddenly got a cracked screen 5 small cracks emanating from the lower left hand edge, near the micro SD port and it was blocked completely at the password screen. The screen was visible, but the Touch function stopped working all together, so no way to enter password to access phone.

Receiving txts, updates and incoming calls but impossible to use phone without touch function. So, then I did a forced shutdown of the phone, by pressing power button and Up Volume simultaneously. When I switched back on, Whoop whoop!

So, it was a long battle with Sony, but they eventually agreed to repair the screen under warranty. Firstly, I called Sony and they suggested I take the phone back to the shop I bought it Carrefour hypermarket.

I did that and they said: I included a letter with all the details of the phone and a description of how I just discovered it suddenly cracked; no dropping or undue pressure…. Not surprisingly, the people at Dynafix recognized the names of the people at Sony and vice-versa.

To be fair, all the people I spoke to at both Sony and Dynafix were very helpful and responsive. Especially at Dynafix — where they seemed to agree with me that I had a strong case for repair under warranty.

However, after Dynafix had examined the phone, taken photos and sent them back to Sony, I got the standard response: So I called Sony back and insisted in a friendly way! I discussed your case with my colleagues and we decided to repair your phone in warranty.

This will help prevent damage to the strip. Detach smaller orange ribbon by wedging the spudger between the phone’s casing and the ribbon. All parts connected to the motherboard with an orange ribbon are fragile and should be treated with extreme care.

Pry up the connection strip at the end of the motherboard using the flat part of the spudger to free the motherboard. Si la tarjeta logica esta buena, y es falla en el flex, se puede cambiar el flex solamente, pero veo que viene pegada al calor de fabrica en la motherboard, compre el flex original no me ha llegado de USA imagino que viene con su adhesivo para pegarlo al motherboard?

Emil Ciavatta – February 13 Reply. Use care to detach the orange ribbon, as it may rip if excessive or sudden movement is used. The orange ribbon is very thin. Click here for instruction on how to use the iOpener.

If you do not have access to an iOpener Kit, you may use a hair dryer in its low setting. To loosen the adhesive under the screen, heat evenly around the edges at an angle for seconds.

While pulling on the small suction cup, slide the pick between the screen and the casing in order to remove the LCD screen from the casing. There is adhesive between the screen and casing.

Resistance should be felt when sliding the opening pick. I did not complete this guide. The directions are wrong. The steps are not in order. The ribbon cable will rip on you when you remove the battery.

Ribbon cable will not be ripped when removing battery, check to make sure you have carefully broken the adhesive seal between the battery and phone housing. There is absolutely no reason to take out anything other than the battery and the small parts at the bottom of the phone if you are replacing the display assembly on this device.

Taking out anything at the top is a waste of time, and a risk to the motherboard. The metal shield at the bottom is really the only thing you need to remove to get to the digitizer connector.

Taking anything else out results in wasted time and additional risk to damage of other components. A hundred times this. The button flex cables on Sony phones are very easy to damage, and there is absolutely no reason to remove them just to replace the display.

Unless your display assembly came with a complete frame. Then you have bigger worries, and this guide is incomplete. Great instructions thanks and it would be even greater if you mentioned that you didnt have to remove flex cables for volume keys or even motherboard.

Then there’s a final note that reads “To reassemble your device, follow these instructions in reverse order. Devender – April 6 Reply. Hello, which model number should one order to replace the touch screen – digitizer assembly for the Xperia C?

Kindly advise why it’s happening?????? This should be retitled to Sony Xperia Z Ultra Disassembly – not Screen Replacement – as there was no actual screen replacement that happened!

New Yorkers stand up for what they believe in. And we’re asking you to stand up for repair. We have a chance to guarantee our right to repair electronic equipment—like smartphones, computers, and even farm equipment.

We have a chance to protect local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out by manufacturers. Manufacturers are standing in the way.

When your stuff breaks, they want to be the only people allowed to fix it. The Fair Repair Act, known as A and S, requires manufacturers to provide owners and independent repair businesses with fair access to service information, security updates, and replacement parts.

Tell your state representative to support S Tell them you believe repair should be fair, affordable, and accessible. Stand up for your right to repair. The people of Massachusetts have always stood up for their right to repair.

In, voters passed a law that ensured residents’ right to repair their car wherever they wanted. Now, it’s time to do the same for electronics and other equipment.

The Digital Right to Repair Act requires manufacturers to provide owners and independent repair information businesses with fair access to service information, security updates, and replacement parts.

But we need your help. Big manufacturers don’t want this bill passed. And they’re working hard to defeat it. If you think you have a right to repair your products, find out who represents you in the Massachusetts legislature.

Tell them repair is good for the environment, good for consumers, and good for business. This year, the people of Nebraska have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

It requires manufacturers to provide owners and independent repair businesses with fair access to service information and replacement parts. So you can fix the stuff you own quickly—and get back on with your life.

When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.

Find out who represents you in the Nebraska state legislature. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Nebraska.

Minnesota has a chance to become the first state in the nation to pass “Fair Repair” legislation. SF 15, or the Fair Repair bill, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors.

It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.

And they get to set whatever prices they want. Find out who represents you in Minnesota’s legislatures. Tell them that you want the right to repair your purchases.

Tell them you support a bipartisan Fair Repair bill, SF Tell them repair is good for the environment, good for consumers, and good for businesses. Kansas has a chance to become the first state in the nation to pass “Fair Repair” legislation.

HB, or the Fair Repair Act, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. Find out who represents you in Kansas’ legislature.

Tell them you support a bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses. Wyoming has a chance to become the first state in the nation to pass “Fair Repair” legislation.

Find out who represents you in Wyoming’s legislature. Washington has a chance to become the first state in the nation to pass “Fair Repair” legislation. The Fair Repair Act guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors.

Find out who represents you in Washington’s legislature. This year, the people of Tennessee have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

You shouldn’t have to beg the manufacturer for permission to fix it when it breaks. The Fair Repair Act is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts.

So you can fix the stuff you own quickly—and get on with your life. But manufacturers don’t like that idea. It’s time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out.

Find out who represents you in the Tennessee General Assembly.

String screen ultra xperia sony repair z houses today

These are some common tools used to work on this device. You might not need every tool for every procedure. The phone is exceptionally thin at 6. The phone comes with Sony’s applications as well as several preloaded Google apps.

The phablet features a nice p display, is slim and sleek in design, has super-fast processing prowess when managing a single function at a time and best of all, the phablet is water proof, shatterproof, and crack resistant.

The Xperia Z Ultra might be too big and clunky to function as a phone. The camera is lacking in functionality in comparison to other phablets, in regards to not featuring a flash function for the camera and it lacks multitasking capabilities.

The phone also tends to freeze up. However, a hard reset may also be required. New Yorkers stand up for what they believe in. And we’re asking you to stand up for repair. We have a chance to guarantee our right to repair electronic equipment—like smartphones, computers, and even farm equipment.

We have a chance to protect local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out by manufacturers. Manufacturers are standing in the way.

When your stuff breaks, they want to be the only people allowed to fix it. The Fair Repair Act, known as A and S, requires manufacturers to provide owners and independent repair businesses with fair access to service information, security updates, and replacement parts.

Tell your state representative to support S Tell them you believe repair should be fair, affordable, and accessible. Stand up for your right to repair. The people of Massachusetts have always stood up for their right to repair.

In, voters passed a law that ensured residents’ right to repair their car wherever they wanted. Now, it’s time to do the same for electronics and other equipment. The Digital Right to Repair Act requires manufacturers to provide owners and independent repair information businesses with fair access to service information, security updates, and replacement parts.

But we need your help. Big manufacturers don’t want this bill passed. And they’re working hard to defeat it. If you think you have a right to repair your products, find out who represents you in the Massachusetts legislature.

Tell them repair is good for the environment, good for consumers, and good for business. This year, the people of Nebraska have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

It requires manufacturers to provide owners and independent repair businesses with fair access to service information and replacement parts. So you can fix the stuff you own quickly—and get back on with your life.

When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.

Find out who represents you in the Nebraska state legislature. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Nebraska.

Minnesota has a chance to become the first state in the nation to pass “Fair Repair” legislation. SF 15, or the Fair Repair bill, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors.

It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.

And they get to set whatever prices they want. Find out who represents you in Minnesota’s legislatures. Tell them that you want the right to repair your purchases.

Tell them you support a bipartisan Fair Repair bill, SF Tell them repair is good for the environment, good for consumers, and good for businesses. Kansas has a chance to become the first state in the nation to pass “Fair Repair” legislation.

HB, or the Fair Repair Act, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. Find out who represents you in Kansas’ legislature.

Tell them you support a bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses. Wyoming has a chance to become the first state in the nation to pass “Fair Repair” legislation.

Find out who represents you in Wyoming’s legislature. Washington has a chance to become the first state in the nation to pass “Fair Repair” legislation. The Fair Repair Act guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors.

Find out who represents you in Washington’s legislature. This phone is supposed to be tough i. I sent it back to my service providers and it was sent cross country for 21 days and they told me they have to charge twice the price of a brand new screen.

Do i need to contact Sony or should my service provider do it? Any advice would be appreciated. I have just had exactly the same problem, had the phone in my pocket like I have done for the last four months and found the phone did not work, I cannot unlock the phone or enter the PIN.

On further investigation after removing the screen protector I noticed two hairline cracks coming from the right hand side of the screen. The phone has never been dropped or bashed. After looking at all of the blogs I am not confident they will resolve anything and I will be stuck with a useless phone with 18 months left on the contract…… If anyone has had any joy getting theirs fixed please can they let me know.

How did you go about getting it repaired? Hi Jack, I bought Sony xperia Z. I could see a hairline crack. I brought in India which is under warranty. When i visited service center he is saying to he would provide piece to piece exchange and I have to pay half the amount for replacing it.

Can you please guide me. Good, same thing happened to a coworker of mine. Ask what so said.. Really going to start looking at different phone makes. Sony can almost piss off at this time.

Just had my phone returned from Vodafone saying physical damage and not covered by warranty. Just fine cracks from top right to bottom left. They will then give you instructions on how to return it by post.

If they consider the complaint genuine they will fix it or replace the phone for free. This is what I did and I just got a new phone. Sony ignores it also. Sony are fixing my hairline crack in digitizer.

SBE initially produced a quote for repair but I emailed Sony support and made a very strong point of stating that they were fixing other customers phones with very similar problems, so why not mine?

I had the misfortune to buy the Xperia Z just a month ago and my advice to anyone reading this and considering buying 1 is simple….. I admit I dropped my phone while sitting at my desk and the fall of less then 10 inches cracked the screen and rendered the phone unusable…..

I did not expect Sony to fix it under warranty but was not prepared for what came next……. I had to post it to their repair centre, an unrelated company called SBE Limited and though I registered the delivery as advised by Sony they claim it took 5 days to arrive.

They would not issue a quote for the cost of its repair via email and insisted on posting the quote to me which took a further 5 days to arrive This is though they claim it would be repaired and back in my hands in working days.

Apparently if you break the screen the phone has to be disassembled and you are then charged for a replacement case, a replacement battery, a replacement ear piece, a replacement display and a new flex.

Apparently this is all necessary to ensure the water resistant feature of the phone……. They did not return my calls. They do not appear to answer their phones!!! I said I would happily waive the 2 year warranty for the water resistant feature of the phone if the screen were just repaired and the other parts not replaced but they refused…..

I then asked if it was really necessary replace all of these parts that if I paid the sum quoted could I have the old parts back as a souvenir of my carelessness.

This was also refused. They informed me that under the terms of their warranty which I had offered to waive any parts or components replaced become their property. Therefore, no evidence is provided, save the word of their contractor SBE Limited, that the parts were actually replaced for the cost stated.

The Sony staff, though polite, were not at all helpful and are completely inflexible when dealing with repairs. The phone in my opinion is far too fragile for daily use and I would not hesitate in advising anyone considering purchasing the Xperia range to ask some serious questions of their seller.

If only I had………. I am not and have not sought a free screen replacement under warranty for what I accept was my own carelessness. However, surely you would agree a modicum of scrutiny is exercised in asking Sony questions over their necessity to replace all of the items they listed…..

If every phone requiring a cracked screen be replaced is to be stripped of the parts listed to me then Sony will have a workshop full of those functionally equivalent units they refer to stripped from the units of people like me.

One only needs to read the blogs on here to have that opinion endorsed. Please post on this, the complaint is under my name senga anita Blackmore and is on the left hand side of the page. The problem is over heating, no matter if its in your pocket, hand bag, jacket pocket or as for some mearly charging the batteries on a counter top.

I have fought for 3 weeks via the phone calling the shop that provided the the phone right up to Sony, I have been provided with a new phone from the shop under the consumer protection that the goods must be fit for purpose, and a phone that breaks in less than 5 days is not fit for purpose.

As a foot note, I will never buy another Sony product of any kind as a way of protest, their customer service have been trained to deny any problem and no one wanted to take ownship of the problem and bring it to reslolution!

Stated that I had just pulled it out of my pocket and there is no physical damage to the casing. I escalated my issue within Sony and the SBE the UK repairer, I quoted all of the blogs and the online petition and my disappointment with the phone and the service and just received the following email from SBE: In regards to the forums you have mentioned below, these are not official Sony output, just user forums, and therefore we cannot utilise these as part of the repair service offered.

Since this quotation was raised; a new product criteria has been passed to the repair centre from Sony, I have had a second opinion requested and your unit fit with these new policy, for it to be repair within the Sony warranty and with no fee required.

I have advised the repair line and the repair will now commence within the warranty, hopefully this will be processed and return within the next 5 working days. Can anyone confirm that Sony will indeed fix the screen, and if so, how did you get the ball rolling to get it fixed?

But the service center guys are saying that even if it has just a single crack or full cracked screen, it will be covered in accidental warranty only for phones build in September or October or after.

Initially they cam back and said it was damaged by me and I would have to pay for the repair. I went back to both Sony and SBE to escalate the issue quoting the numerous blogs and petitions and then the next day I got notification from SBE that their had been an updated product criteria for repairs and it would be fixed free of charge under warranty.

I have a Z1- it lasted 4 days before the crack in mine was there. Took it out my pocket and there it was. Sony Centre in Tottenham court road tried telling me it was my fault. Brand new phone and completely unusable because the phone will not function properly now.

My Z1 lasted 4 days before this crack appeared. Took my phone out my pocket and there it was. Brand new phone rendered useless and been told I have to pay for the repair. Need to get more info on this warranty issue?

Repair certain cracked displays for Xperia Z http: Even if the phone was offered free, as part of continuing or upgrading your contract, the product itself must be fit for purpose. During the first 6 months of ownership, the product is considered faulty from day one, unless proven otherwise, after 6 months, the onus is on the consumer to prove it was inherently fault or has a design flaw.

Obviously this only applies to retail purchases only, not private sales. I am too having the same problem. Is there any alternative? Sony are repairing mine under warranty — the crack looks exactly like the pics.

Vodafone refused the repair however, so they need to update their policy. Feeling extremely disappointed on purchasing sony….. Moreover, my crack lies under warranty even then they are not giving a satisfactory response.

The biggest mistake i ever did in my life was to believe on such a company who after getting money never look back. My words for Sony – you guyzz have cheated us and mind it you will repent, neither i, nor my friends or other relatives would buy any product of yours, only then you will understand our problems.

Sony xperia z1 screen replacement: Hi my phone was in my pocked on new years day and I even have nice cover to protect it but I pulled my phone out of my pocket and I had one single hairline crack that made the phone unusable.

They told me it was physical damage and does not go under warranty. Obviously I am not the only person with this problem but what can I do. I can not afford that kind of money on top of what I have already payed.

My xperia z front glass was damaged and upper half of the screen touch is not wroking my handset is in warranty but when i go to the nearest xperia service center they are asking INR…..

Indian Rupees for repairing it out. Please help me out on this matter and tell me where i should go to resolve the issue….. Please help me out on this matter and tell me where i should go to resolve the issue.

Where can i get the phone repaired without paying the amount because my phone is in warrenty period. Have a great question. Do you have a phone with a display device Xperia Z cracked the side of the microphone.

Only a hairline crack, but not affecting the work. The official Iten Service Hungary has informed me that this error is not under warranty. My question would be the following.

If this news is true refer to it, perhaps looking to Iten official sony center? I have got the same issue. My phone did not fall nor did suffer andy physical damage and all of a sudden the screen is broken.

Its the exact same single crack as mentioned above. Can someone here divert me to the right contact to get my phone fixed. You can let me know elroymoras28 gmail. I have an insurance thank god.

I, ve just experienced it for the 4th time it isnt just ons phone, i say stay far dat away from every type of screen with tampered glass, te production proces is in my opinum bad, i will ndver buy Sony phones again.

Typing this ony s2,. SONY did not actually fix the phones. It just repared a few, so it could claim that the rest of users witht he issue were fakers. What a shitty company. Sony Xperia South Africa are playing dumb by saying I am the first to report the spontaneous self cracking screen….

Other than the screen problems both phones are good but because Xperia worldwide are ignoring the problem I will never buy a Sony phone again. They seriously need to get their act together.

I have the z ultra and I love the phone its been absolutely perfect for the past 4 months but recently had in my pocket while working and pulled it out and crack from top to bottom.

I have a sony xperia z and only have had it for less than 3months.. Hello, I would like to know if someone do the repair at an authorized Sony Centre for the touch screen broken not LCD if so, how has cost you for repairs?

Thank you very much! I have the new Z1C and it has happened to me. There was no logically explanation as to why it was cracked and I even had a friend with me as susprised.

I have escalated this to Phones4U and Sony and am awaiting a response. I have asked Sony to respond to my broken screen. If they will not fix it, then this is my first and my last Sony phone. I found my xperia z diaplay broken when i put it out of my pocket…screen is still working touch is fine but the display shows small cracks….

I had the exact problem, my phone was on charge on my desk next to me, as i picked it up it was overheating so i removed the power cable, as i attempted to unlock the phone the screen wouldnt work, i then switched the phone off thinking it was to do with the excess heat and on switching the phone off i noticed 2 hair line cracks coming from the same origin.

What can I do? My display for Sony Xperia L has a similar single crack on its display. The crack appeared on its own. On approaching the sony service center, they say, they do not cover it under warranty and demanded Rs.

The phone is just 6 months old. Pl do not tell me to go to service centre, I have already visited them, they say that warranty is for purchase after 15 th sep. I feel cheated, I have been using sony devices for long time…I never had incurred a problem like before….

This is not acceptable, Pl respond. I bougth the Sony phone because all trusted there product and service ….. My Z1 randomly cracked when i woke up in the morning. I contacted Sony and inquired about the warranty and after jumping through a few CS representatives I got to a supervisor who said that depending on the crack and general condition of the phone it will or will not be covered.

So i sent it in over 2 weeks ago and have not got a response yet. Hoping for good news! Yep, had mine a month. Took it out of my pocket and noticed the screen was not responding quickly.

I thiught it was just a hiccup in the software for a second. Took it out of my pocket later and the lock screen was unresponsive. Then i noticed a couple of hair like cracks leading from a small spidering area.

This glass is so weak that it will crack if its in your back pocket. I have owned several similar phones and never had a cracked screen. Based in Durban South Africa…….. I have never dropped the phone nor has it been badly handled that this would have happened.

Over and above this, there is also not a single mark on the screen nor the phones body at all. You cannot even feel the crack with your nail when you run your finger over it and it appears to be on the inside….!

If I still have no joy, I will make a you tube video of what the phone looks like brand new except for the cracked non-functional screen, then I will take a 4 pound hammer and smash it to pieces…..

I am so disgusted with Sony it makes my blood boil. I had the same case today!! Hi, I got the same problem with a brand new Xperia Z1 Compact: And all this happened within 24 hours of getting the device.

I just sat with my laptop to get the phone installed the way I want. Took some pictures, shot some film, send some messages and made a few shot calls. I have simliar issues… The screen cracked for no reason and the service centre refuse to repair my phone.

But now that i found this post, the chances of my phone getting repaired under warranty increased slightly hehe thanks: They replaced my screen when it was 7 months old, then they replaced the screen and battery2 weeks later after it cracked again.

I went to the sony centre, and they said that no warranty for that and the cost to repair that single crack is RM I have been informed by a Danish repair shop that Sony does indeed acknowledge the single crack issue.

However the problem is that this single crack often turns in to several cracks before you notice even the single crack. I did face this issue but ultimately my phone was repaired free of cost, the reason for free repair was a very long delay from customer service not the warranty.

Also its incorrect to have warranty if screen has a single crack in my case where screen shattered near camera and then there was a diagonal long crack till the tip of the screen.

I failed to understand how could screen crack like this as it was in well protected leather case. I had same problem in xperia z.. I went to the servicing centre..

My Xperia Z developed more than one crack on the screen. It was perfectly fine when I went to bed, next morning woke up and found the cracks. The phone was never dropped!

Vodacom and Sony are refusing to repair the phone under warranty. I am very disappointed as the phone is expensive and to lose it a few months after purchase due to manufacturers fault is really unacceptable.

I have a Z1s C and my screen is cracked, from left to right in the middle across the screen. What is the average cost to get it repaired? Also does it use the same screen as the Z1?

I had my Experia Z in my pocket and pulled it out and half the screen stopped working, it took me some time to realise the screen had a hairline fracture that looked like it was behind the glass.

I rang my carrier in Sydney and they said send it to them because they can fix things under warranty and so I did. I googled it and found your blog and rang back and told them I wanted it back because it was a design fault and Sony should repair it under warranty.

Keep up the good work! I just suffered this issue. I mentioned that I knew otherwise this site and he laughed and said that the internet says what it wants.

I asked for a team leader and he refused. I asked again for his name and he hung up. That is sony customer service for you! The phone is completely inoperable and only a month old. Sony Australia are scammers.

Hello, I have Xperia Z Ultra just bought it 3 months ago. I found not even single scratch in casing, but the screen got crack. And the worst is, the touchscreen suddenly not working!..

Please How can I deal with this? Moreover I explored this over the internet and found its common problem and happened with other users of the phone S. After 3 weeks f chasing they said they had not received it, I had to provide proof of shipping etc.

I asked for a second opinion as was not satisfied. Received the phone back last week — it now has a much larger crack! I complained to sony, they said I should get in touch with the courier I used.

Unfortunately, because they took so long to send it back, I cannot put in a claim. Sony say its not their problem. Very disappointed, an ugly experience. I had a similar misfortune with my Xperia E dual which is just 10 months old.

There is no external damage however the display is not working and is just giving a white screen with a dark spot at the top. I took it to the authorized Sony service center and they refused to cover it under warranty as it is physical damage to hardware.

What kind of hardware engineering has gone into this mobile? Even if there was an unseen impact to the screen, how is it that the display got damaged and the exterior is intact? I really feel that Sony has no intention to make lasting phones and hence have flooded the market with cheap stuff at Sony price.

They are in a race to get the market share without focus on quality hardware engineering. Can it be replaced free of cost? Hello i recently purchased A sony xperia Z three months ago and yesterday i had it in my back pocket running errands.

Not one crack but a bunch. I am pounds and there is no since of my phone only having one crack. What could i do about the situation. I am heart broken i just got the phone and refuse to pay for a screen.

I will try my best. I get a new phone. The screen its broke again. Yes and no, Sony Australia refuse to recognize this problem and are fucking all of their customers over. If you have a self cracked phone dont give up trying to get it repaired under warranty.

After around 4 months id developed a crack from around halfway down the side to the bottom. She said this happened whilst it was charging. The phone would no longer respond to touch.

To be fair, the phone was in pretty poor condition. She hadnt fitted a case, didnt have a screen protector, was covered in scratches and had signs of impact on the top edge.

There was also a crack in the back glass. They sent it off to their engineers who are Sony approved. It was returned 10 days later with a note saying that it was not covered under warranty and must have been self inflicted.

I looked at repairing it myself and sending it away for repair. I then wrote a long email to Sony, explaining that this phone had a crack similar to the ones that Sony were allegedly accepting as faulty.

I also referred them to this forum, pointing out that this seemed to be happening to lots of their phones and citing some examples of them admitting to an overheating fault. They then forwarded a reference number and gave us an address to send the phone to.

The great news is that it was returned 2 weeks later. They had fitted a new front glass, new rear glass, new sides, new top and bottom, and a new battery. In other words it looked brand spanking new.

It was the original phone as it had the same serial number. The moral of this story is dont just give up because you think it is a useless case. DOSE any1 know how to shut alarm on sony xperia z screen has broken while charging my phone overnight in morning i saw hairline crack top of corner now touch screen not working..

How do I know if mine is eligible under the warranty. My screen craked on the top of the phone suffering difficulties with. Open the notification bar: Sony India is also refusing to recognize this problem.

The worst part is they are not even willing to repair the phone even when offered to be paid for the repair. Six months and down the drain. I am washing my hands off off Sony for good!

My husband pulled his phone out of his pocket and the screen was cracked. He didnt even get a year out of it. Ive been looking online and see this is a common problem.

Never buying anything sony again. Sony have just agreed to fix the chip in screen of my. Z how long do they take to repair bareing in min f the time it takes for phone to get to them via free post address?

My Wife has the Z1S and it just happened to her — she pulled the phone out of her from pocket, of her lab coat and the screen was cracked. I asked them about the issues I had heard about the screens cracking arbitrarily and the lady on the phone just ignored us.

I had my Z for 30 days and pulled it out of my pocket and the screen is cracked. From the top to the bottom. One single fine crack. It is now unusable. The phone was in a case and had a screen protector on it.

Never dropped and not a mark on it, other than a crack. I will follow it up here and keep you all posted. My sony z had broken and the sony service centee is asking rs for that its very worst that people buy these type of phones.

But in this xperia blog http: Hope company willnt do such injustice in future… Its been three month I am not getting any replay for sony for free replacement.

Nearly invisible hairline crack without dropping phone only 3months old. Can only warn about buying this brand. Went straight to shop and got S5. I bought Sony Xperia Z1 compact just 2 months ago.

Just this morning I tried to switch it on only to discovers some tiny cracks on the screen. This is surprising because the phone never dropped from me before. The phone can no longer be used as a result of the crack.

You cannot pick a call or access the phone contacts because the screen is no longer sensitive. The phone is totally useless now, Unlike other phones, even when there are major cracks, you can still use your phone.

I have been using Black berries even the porsche version, they sometime slip out of me accidentally but non have ever had a crack. For a company with a reputation like Sony to make this phone, it is highly disappointing.

My worst regret is ever buying this Sony phone. My agony is that I cannot find a service center in Abuja, My advice is that People should stop patronizing them. I had the same problem as you, the screen just gritted my Z1 I believe it was me to be less stressed, sent for service sony Elsys, but another problem was discovered, the IMEI of the phone was not the same NF, which relax so I went in the store I bought and requested a statement and sent the phone back, hence the absurd, they sent a report with several screen shots alleging misuse, with a work order claiming problem in handset ear and part of the cell brings totally scratched, called back the same number in the sony that u mentioned and they really will do anything regarding cracked screen, however pledged to replace the rear screen, as well, I sent the third time the unit to exchange the rear screen and make a budget, they sent me an email to concert 2, What did I do?

I took the machine and for a private concert with budget,00 assistance, however this hard to find the screen but once resolved, I will gather all the protocol, service order email and I exchanged justice.

I got the same prooblem. Found hairline crack in my screen out of no-where. My phone is still in warranty period. Can it be replaced. What are the terms and conditions? My Xperia V had the same problem, accept my crack starts in the middle and runs to all edges, I did not drop my phone.

The worst part is that the phone is completely useless after this and the touch screen does not work at all. I will rather spend that money on a new phone with less problems and better service.

This was my first Sony ever and I must say I was very disappointed. I also got a hairline crack in sony xperia z ultra and the service center says that they cant do it for free.

I was using my finger nail to clean a dirt at the ear piece and got the hairline crack. My phone has a little graze on the corner of which I have no idea how that happened about a month in had it for less than 3 next month and a half later bam it self cracked but it looks like its been dropped because the crack starts on that corner.

I think this is really unfair and Sony should own up and recall all phones until the problem is fixed. I got the Xperia in late November almost December and since then have had to return this phone 3 times.

Now i just got my 3rd one and when i turned the phone on it was already cracked an could not be used at all. Thankfully they recognized that it could have happened in shipping and i will be sent a 4th one for free.

I own a Xperia z and the back panel was shattered when I took it out of my pocket. When contacted the Sony centre they say u r the only one claiming it to be an accident.

Never buying Sony again. Well, this sounds nice but reality is different. The Sony Center in Milan refused to repair the spontaneously broken glass like in the first pictures of my one year old SonyXperia Z unless I paid euro.

So as you can understand this was My Last Sony!!! In the Milanese Chinatown they fixed it for almost half the price…. Mine also cracked suddenly. And here i am trying to bring it to sony service centers and they are asking for 11, pesos.

Says that it is not covered by warranty, since the glass is broken. They did not believe me even when im telling the truth that my phone did not suffer impact or fall. When i told the that a lot had similar cases, they tell me that its just a way to ruin sonys reputation.

I have a z1 and out of the blue I have these tiny hair fractures in my screen. I havnt even had it a year. Happened to me at the end of work I took my phone out of my pocket and the screen was cracked..

Will never get sony again. Had this problem twice now. Once whilst on charge the other whilst phone in pocket. Excess or full amount. I have the xperia z which also has the hairline crack on the screen.

Even same happened with me. Images attached Complaint No — Man, same thing happened to me just a few minutes ago. I have been using my Z Ultra as usual, mine is almost 1 year old.

Have looked after it extremely well. Not a scratch on it. Then I went outside and came back to my computer, the phone was not even in my pocket, it was charging and turn it on and I started to see that I could not unlock the screen.

Then I noticed a very thin line crack and the screen kept jittering. Last one cracked today while on hand and in middle of scrolling through photo album. Heard little snap and crack started from left top corner and widened through the entire screen.

Same Problem,,, My z1 compact has cracked, purchased from dubai,, they have not get warranty,, only the touch problem, but touch and display rate is rupess. I have the sony xperia v and my phone over heated and the screen cracked at the top now they telling me that its my fault.

Hi I have a Sony eperia z with a hairline crak on it. How it happened I was takeing out of my pocket and it was cracked now I can get into my phone what should have this happened 2 anyone else.

I did not ever drop the phone. It was in a very good quality case, plus has good screen protector. All I did was to go outside at night for a cigi, it was probably 2 degrees celcius outside.

I was out only for 1 minute or so, before I went outside I looked and used the phone, put it in my pocket and went outside, light a cigarette and took it out. Then put it back in my pocket and went inside.

When I came inside I took it out again, and voila I saw the screen crack in front of my eyes.. It cracked due to the sudden hot and cold. I am sure about that because I saw it crack in my hand while I was looking at it.

But, I did not want to buy another one of the same, because what if the same thing happen and sooner this time. So, I bought something else. Hi my name is Petar from Bulgaria, i took the device out of my pocked and i sow crack like above pictures hairline crack, but they want me to pay and refuses me warranty.

What can i do in this case. Completely unacceptable given that it is a fault with the phone! Hey, is your xperia rendered useless after this so called out of blue shatter incident?

Did Sony cover the repair under warranty claim? Its almost a case of a rumor that was just spread like a wildfire with no actual reports strengthening the claim. Did you try figuring out what caused that issue or any official report from Sony accepting that as a hardware glitch?

My new z3 Compact got cracked with a single fine line on the display and Sony Hong Kong replaced for me with a new phone without any hassle. I like my z3c and love Sony! Just happened to mine.

I just thought bad service, but I couldnt even shut it down. It basically useless as it randomly pulls things up, like a ghost writer, and you cannot TURN it off. Sorry to hear about that.

This might have to do something with the build quality affecting few selected devices. I mean it just feels wrong that the display cracks rendering the touch panel unless. Might be the heating effect be causing this peculiar damage on the digitizer.

I have just had exactly the same problem, had the phone in my pocket like I have done for the last four months and found the phone did not work, I cannot unlock the phone or enter the PIN.

On further investigation after removing the screen protector I noticed two hairline cracks coming from the right hand side of the screen. The phone has never been dropped or bashed. After looking at all of the blogs I am not confident they will resolve anything and I will be stuck with a useless phone with 18 months left on the contract…… If anyone has had any joy getting theirs fixed please can they let me know.

How did you go about getting it repaired? Hi Jack, I bought Sony xperia Z. I could see a hairline crack. I brought in India which is under warranty. When i visited service center he is saying to he would provide piece to piece exchange and I have to pay half the amount for replacing it.

Can you please guide me. Good, same thing happened to a coworker of mine. Ask what so said.. Really going to start looking at different phone makes. Sony can almost piss off at this time.

Just had my phone returned from Vodafone saying physical damage and not covered by warranty. Just fine cracks from top right to bottom left. They will then give you instructions on how to return it by post.

If they consider the complaint genuine they will fix it or replace the phone for free. This is what I did and I just got a new phone. Sony ignores it also. Sony are fixing my hairline crack in digitizer.

SBE initially produced a quote for repair but I emailed Sony support and made a very strong point of stating that they were fixing other customers phones with very similar problems, so why not mine?

I had the misfortune to buy the Xperia Z just a month ago and my advice to anyone reading this and considering buying 1 is simple….. I admit I dropped my phone while sitting at my desk and the fall of less then 10 inches cracked the screen and rendered the phone unusable…..

I did not expect Sony to fix it under warranty but was not prepared for what came next……. I had to post it to their repair centre, an unrelated company called SBE Limited and though I registered the delivery as advised by Sony they claim it took 5 days to arrive.

They would not issue a quote for the cost of its repair via email and insisted on posting the quote to me which took a further 5 days to arrive This is though they claim it would be repaired and back in my hands in working days.

Apparently if you break the screen the phone has to be disassembled and you are then charged for a replacement case, a replacement battery, a replacement ear piece, a replacement display and a new flex.

Apparently this is all necessary to ensure the water resistant feature of the phone……. They did not return my calls. They do not appear to answer their phones!!! I said I would happily waive the 2 year warranty for the water resistant feature of the phone if the screen were just repaired and the other parts not replaced but they refused…..

I then asked if it was really necessary replace all of these parts that if I paid the sum quoted could I have the old parts back as a souvenir of my carelessness. This was also refused.

They informed me that under the terms of their warranty which I had offered to waive any parts or components replaced become their property. Therefore, no evidence is provided, save the word of their contractor SBE Limited, that the parts were actually replaced for the cost stated.

The Sony staff, though polite, were not at all helpful and are completely inflexible when dealing with repairs. The phone in my opinion is far too fragile for daily use and I would not hesitate in advising anyone considering purchasing the Xperia range to ask some serious questions of their seller.

If only I had………. I am not and have not sought a free screen replacement under warranty for what I accept was my own carelessness. However, surely you would agree a modicum of scrutiny is exercised in asking Sony questions over their necessity to replace all of the items they listed…..

If every phone requiring a cracked screen be replaced is to be stripped of the parts listed to me then Sony will have a workshop full of those functionally equivalent units they refer to stripped from the units of people like me.

One only needs to read the blogs on here to have that opinion endorsed. Please post on this, the complaint is under my name senga anita Blackmore and is on the left hand side of the page.

The problem is over heating, no matter if its in your pocket, hand bag, jacket pocket or as for some mearly charging the batteries on a counter top. I have fought for 3 weeks via the phone calling the shop that provided the the phone right up to Sony, I have been provided with a new phone from the shop under the consumer protection that the goods must be fit for purpose, and a phone that breaks in less than 5 days is not fit for purpose.

As a foot note, I will never buy another Sony product of any kind as a way of protest, their customer service have been trained to deny any problem and no one wanted to take ownship of the problem and bring it to reslolution!

Stated that I had just pulled it out of my pocket and there is no physical damage to the casing. I escalated my issue within Sony and the SBE the UK repairer, I quoted all of the blogs and the online petition and my disappointment with the phone and the service and just received the following email from SBE: In regards to the forums you have mentioned below, these are not official Sony output, just user forums, and therefore we cannot utilise these as part of the repair service offered.

Since this quotation was raised; a new product criteria has been passed to the repair centre from Sony, I have had a second opinion requested and your unit fit with these new policy, for it to be repair within the Sony warranty and with no fee required.

I have advised the repair line and the repair will now commence within the warranty, hopefully this will be processed and return within the next 5 working days. Can anyone confirm that Sony will indeed fix the screen, and if so, how did you get the ball rolling to get it fixed?

But the service center guys are saying that even if it has just a single crack or full cracked screen, it will be covered in accidental warranty only for phones build in September or October or after.

Initially they cam back and said it was damaged by me and I would have to pay for the repair. I went back to both Sony and SBE to escalate the issue quoting the numerous blogs and petitions and then the next day I got notification from SBE that their had been an updated product criteria for repairs and it would be fixed free of charge under warranty.

I have a Z1- it lasted 4 days before the crack in mine was there. Took it out my pocket and there it was. Sony Centre in Tottenham court road tried telling me it was my fault.

Brand new phone and completely unusable because the phone will not function properly now. My Z1 lasted 4 days before this crack appeared. Took my phone out my pocket and there it was.

Brand new phone rendered useless and been told I have to pay for the repair. Need to get more info on this warranty issue? Repair certain cracked displays for Xperia Z http: Even if the phone was offered free, as part of continuing or upgrading your contract, the product itself must be fit for purpose.

During the first 6 months of ownership, the product is considered faulty from day one, unless proven otherwise, after 6 months, the onus is on the consumer to prove it was inherently fault or has a design flaw.

Obviously this only applies to retail purchases only, not private sales. I am too having the same problem. Is there any alternative? Sony are repairing mine under warranty — the crack looks exactly like the pics.

Vodafone refused the repair however, so they need to update their policy. Feeling extremely disappointed on purchasing sony….. Moreover, my crack lies under warranty even then they are not giving a satisfactory response.

The biggest mistake i ever did in my life was to believe on such a company who after getting money never look back. My words for Sony – you guyzz have cheated us and mind it you will repent, neither i, nor my friends or other relatives would buy any product of yours, only then you will understand our problems.

Sony xperia z1 screen replacement: Hi my phone was in my pocked on new years day and I even have nice cover to protect it but I pulled my phone out of my pocket and I had one single hairline crack that made the phone unusable.

They told me it was physical damage and does not go under warranty. Obviously I am not the only person with this problem but what can I do. I can not afford that kind of money on top of what I have already payed.

My xperia z front glass was damaged and upper half of the screen touch is not wroking my handset is in warranty but when i go to the nearest xperia service center they are asking INR…..

Indian Rupees for repairing it out. Please help me out on this matter and tell me where i should go to resolve the issue….. Please help me out on this matter and tell me where i should go to resolve the issue.

Where can i get the phone repaired without paying the amount because my phone is in warrenty period. Have a great question. Do you have a phone with a display device Xperia Z cracked the side of the microphone.

Only a hairline crack, but not affecting the work. The official Iten Service Hungary has informed me that this error is not under warranty. My question would be the following.

If this news is true refer to it, perhaps looking to Iten official sony center? I have got the same issue. My phone did not fall nor did suffer andy physical damage and all of a sudden the screen is broken.

Its the exact same single crack as mentioned above. Can someone here divert me to the right contact to get my phone fixed. You can let me know elroymoras28 gmail. I have an insurance thank god.

I, ve just experienced it for the 4th time it isnt just ons phone, i say stay far dat away from every type of screen with tampered glass, te production proces is in my opinum bad, i will ndver buy Sony phones again.

Typing this ony s2,. SONY did not actually fix the phones. It just repared a few, so it could claim that the rest of users witht he issue were fakers. What a shitty company. Sony Xperia South Africa are playing dumb by saying I am the first to report the spontaneous self cracking screen….

Other than the screen problems both phones are good but because Xperia worldwide are ignoring the problem I will never buy a Sony phone again. They seriously need to get their act together.

I have the z ultra and I love the phone its been absolutely perfect for the past 4 months but recently had in my pocket while working and pulled it out and crack from top to bottom.

I have a sony xperia z and only have had it for less than 3months.. Hello, I would like to know if someone do the repair at an authorized Sony Centre for the touch screen broken not LCD if so, how has cost you for repairs?

Thank you very much! I have the new Z1C and it has happened to me. There was no logically explanation as to why it was cracked and I even had a friend with me as susprised. I have escalated this to Phones4U and Sony and am awaiting a response.

I have asked Sony to respond to my broken screen. If they will not fix it, then this is my first and my last Sony phone. I found my xperia z diaplay broken when i put it out of my pocket…screen is still working touch is fine but the display shows small cracks….

I had the exact problem, my phone was on charge on my desk next to me, as i picked it up it was overheating so i removed the power cable, as i attempted to unlock the phone the screen wouldnt work, i then switched the phone off thinking it was to do with the excess heat and on switching the phone off i noticed 2 hair line cracks coming from the same origin.

What can I do? My display for Sony Xperia L has a similar single crack on its display. The crack appeared on its own. On approaching the sony service center, they say, they do not cover it under warranty and demanded Rs.

The phone is just 6 months old. Pl do not tell me to go to service centre, I have already visited them, they say that warranty is for purchase after 15 th sep. I feel cheated, I have been using sony devices for long time…I never had incurred a problem like before….

This is not acceptable, Pl respond. I bougth the Sony phone because all trusted there product and service ….. My Z1 randomly cracked when i woke up in the morning. I contacted Sony and inquired about the warranty and after jumping through a few CS representatives I got to a supervisor who said that depending on the crack and general condition of the phone it will or will not be covered.

So i sent it in over 2 weeks ago and have not got a response yet. Hoping for good news! Yep, had mine a month. Took it out of my pocket and noticed the screen was not responding quickly.

I thiught it was just a hiccup in the software for a second. Took it out of my pocket later and the lock screen was unresponsive. Then i noticed a couple of hair like cracks leading from a small spidering area.

This glass is so weak that it will crack if its in your back pocket. I have owned several similar phones and never had a cracked screen. Based in Durban South Africa……..

I have never dropped the phone nor has it been badly handled that this would have happened. Over and above this, there is also not a single mark on the screen nor the phones body at all.

You cannot even feel the crack with your nail when you run your finger over it and it appears to be on the inside….! If I still have no joy, I will make a you tube video of what the phone looks like brand new except for the cracked non-functional screen, then I will take a 4 pound hammer and smash it to pieces…..

I am so disgusted with Sony it makes my blood boil. I had the same case today!! Hi, I got the same problem with a brand new Xperia Z1 Compact: And all this happened within 24 hours of getting the device.

I just sat with my laptop to get the phone installed the way I want. Took some pictures, shot some film, send some messages and made a few shot calls. I have simliar issues… The screen cracked for no reason and the service centre refuse to repair my phone.

But now that i found this post, the chances of my phone getting repaired under warranty increased slightly hehe thanks: They replaced my screen when it was 7 months old, then they replaced the screen and battery2 weeks later after it cracked again.

I went to the sony centre, and they said that no warranty for that and the cost to repair that single crack is RM I have been informed by a Danish repair shop that Sony does indeed acknowledge the single crack issue.

However the problem is that this single crack often turns in to several cracks before you notice even the single crack. I did face this issue but ultimately my phone was repaired free of cost, the reason for free repair was a very long delay from customer service not the warranty.

Also its incorrect to have warranty if screen has a single crack in my case where screen shattered near camera and then there was a diagonal long crack till the tip of the screen.

I failed to understand how could screen crack like this as it was in well protected leather case. I had same problem in xperia z.. I went to the servicing centre.. My Xperia Z developed more than one crack on the screen.

It was perfectly fine when I went to bed, next morning woke up and found the cracks. The phone was never dropped! Vodacom and Sony are refusing to repair the phone under warranty.

I am very disappointed as the phone is expensive and to lose it a few months after purchase due to manufacturers fault is really unacceptable. I have a Z1s C and my screen is cracked, from left to right in the middle across the screen.

What is the average cost to get it repaired? Also does it use the same screen as the Z1? I had my Experia Z in my pocket and pulled it out and half the screen stopped working, it took me some time to realise the screen had a hairline fracture that looked like it was behind the glass.

I rang my carrier in Sydney and they said send it to them because they can fix things under warranty and so I did. I googled it and found your blog and rang back and told them I wanted it back because it was a design fault and Sony should repair it under warranty.

Keep up the good work! I just suffered this issue. I mentioned that I knew otherwise this site and he laughed and said that the internet says what it wants. I asked for a team leader and he refused.

I asked again for his name and he hung up. That is sony customer service for you! The phone is completely inoperable and only a month old. Sony Australia are scammers. Hello, I have Xperia Z Ultra just bought it 3 months ago.

I found not even single scratch in casing, but the screen got crack. And the worst is, the touchscreen suddenly not working!.. Please How can I deal with this? Moreover I explored this over the internet and found its common problem and happened with other users of the phone S.

After 3 weeks f chasing they said they had not received it, I had to provide proof of shipping etc. I asked for a second opinion as was not satisfied. Received the phone back last week — it now has a much larger crack!

I complained to sony, they said I should get in touch with the courier I used. Unfortunately, because they took so long to send it back, I cannot put in a claim.

Sony say its not their problem. Very disappointed, an ugly experience. I had a similar misfortune with my Xperia E dual which is just 10 months old. There is no external damage however the display is not working and is just giving a white screen with a dark spot at the top.

I took it to the authorized Sony service center and they refused to cover it under warranty as it is physical damage to hardware. What kind of hardware engineering has gone into this mobile?

Even if there was an unseen impact to the screen, how is it that the display got damaged and the exterior is intact? I really feel that Sony has no intention to make lasting phones and hence have flooded the market with cheap stuff at Sony price.

They are in a race to get the market share without focus on quality hardware engineering. Can it be replaced free of cost? Hello i recently purchased A sony xperia Z three months ago and yesterday i had it in my back pocket running errands.

Not one crack but a bunch. I am pounds and there is no since of my phone only having one crack. What could i do about the situation. I am heart broken i just got the phone and refuse to pay for a screen.

I will try my best. I get a new phone. The screen its broke again. Yes and no, Sony Australia refuse to recognize this problem and are fucking all of their customers over. If you have a self cracked phone dont give up trying to get it repaired under warranty.

After around 4 months id developed a crack from around halfway down the side to the bottom. She said this happened whilst it was charging. The phone would no longer respond to touch.

To be fair, the phone was in pretty poor condition. She hadnt fitted a case, didnt have a screen protector, was covered in scratches and had signs of impact on the top edge. There was also a crack in the back glass.

They sent it off to their engineers who are Sony approved. It was returned 10 days later with a note saying that it was not covered under warranty and must have been self inflicted.

I looked at repairing it myself and sending it away for repair. I then wrote a long email to Sony, explaining that this phone had a crack similar to the ones that Sony were allegedly accepting as faulty.

I also referred them to this forum, pointing out that this seemed to be happening to lots of their phones and citing some examples of them admitting to an overheating fault. They then forwarded a reference number and gave us an address to send the phone to.

The great news is that it was returned 2 weeks later. They had fitted a new front glass, new rear glass, new sides, new top and bottom, and a new battery. In other words it looked brand spanking new.

It was the original phone as it had the same serial number. The moral of this story is dont just give up because you think it is a useless case. DOSE any1 know how to shut alarm on sony xperia z screen has broken while charging my phone overnight in morning i saw hairline crack top of corner now touch screen not working..

How do I know if mine is eligible under the warranty. My screen craked on the top of the phone suffering difficulties with. Open the notification bar: Sony India is also refusing to recognize this problem.

The worst part is they are not even willing to repair the phone even when offered to be paid for the repair. Six months and down the drain. I am washing my hands off off Sony for good!

My husband pulled his phone out of his pocket and the screen was cracked. He didnt even get a year out of it. Ive been looking online and see this is a common problem. Never buying anything sony again.

Sony have just agreed to fix the chip in screen of my. Z how long do they take to repair bareing in min f the time it takes for phone to get to them via free post address? My Wife has the Z1S and it just happened to her — she pulled the phone out of her from pocket, of her lab coat and the screen was cracked.

I asked them about the issues I had heard about the screens cracking arbitrarily and the lady on the phone just ignored us. I had my Z for 30 days and pulled it out of my pocket and the screen is cracked.

From the top to the bottom. One single fine crack. It is now unusable. The phone was in a case and had a screen protector on it. Never dropped and not a mark on it, other than a crack.

I will follow it up here and keep you all posted. My sony z had broken and the sony service centee is asking rs for that its very worst that people buy these type of phones.

But in this xperia blog http: Hope company willnt do such injustice in future… Its been three month I am not getting any replay for sony for free replacement. Nearly invisible hairline crack without dropping phone only 3months old.

Can only warn about buying this brand. Went straight to shop and got S5. I bought Sony Xperia Z1 compact just 2 months ago. Just this morning I tried to switch it on only to discovers some tiny cracks on the screen.

This is surprising because the phone never dropped from me before. The phone can no longer be used as a result of the crack. You cannot pick a call or access the phone contacts because the screen is no longer sensitive.

The phone is totally useless now, Unlike other phones, even when there are major cracks, you can still use your phone. I have been using Black berries even the porsche version, they sometime slip out of me accidentally but non have ever had a crack.

For a company with a reputation like Sony to make this phone, it is highly disappointing. My worst regret is ever buying this Sony phone. My agony is that I cannot find a service center in Abuja, My advice is that People should stop patronizing them.

I had the same problem as you, the screen just gritted my Z1 I believe it was me to be less stressed, sent for service sony Elsys, but another problem was discovered, the IMEI of the phone was not the same NF, which relax so I went in the store I bought and requested a statement and sent the phone back, hence the absurd, they sent a report with several screen shots alleging misuse, with a work order claiming problem in handset ear and part of the cell brings totally scratched, called back the same number in the sony that u mentioned and they really will do anything regarding cracked screen, however pledged to replace the rear screen, as well, I sent the third time the unit to exchange the rear screen and make a budget, they sent me an email to concert 2, What did I do?

I took the machine and for a private concert with budget,00 assistance, however this hard to find the screen but once resolved, I will gather all the protocol, service order email and I exchanged justice.

I got the same prooblem. Found hairline crack in my screen out of no-where. My phone is still in warranty period. Can it be replaced. What are the terms and conditions?

My Xperia V had the same problem, accept my crack starts in the middle and runs to all edges, I did not drop my phone. The worst part is that the phone is completely useless after this and the touch screen does not work at all.

I will rather spend that money on a new phone with less problems and better service. This was my first Sony ever and I must say I was very disappointed. I also got a hairline crack in sony xperia z ultra and the service center says that they cant do it for free.

I was using my finger nail to clean a dirt at the ear piece and got the hairline crack. My phone has a little graze on the corner of which I have no idea how that happened about a month in had it for less than 3 next month and a half later bam it self cracked but it looks like its been dropped because the crack starts on that corner.

I think this is really unfair and Sony should own up and recall all phones until the problem is fixed. I got the Xperia in late November almost December and since then have had to return this phone 3 times.

Now i just got my 3rd one and when i turned the phone on it was already cracked an could not be used at all. Thankfully they recognized that it could have happened in shipping and i will be sent a 4th one for free.

I own a Xperia z and the back panel was shattered when I took it out of my pocket. When contacted the Sony centre they say u r the only one claiming it to be an accident. Never buying Sony again.

Well, this sounds nice but reality is different. The Sony Center in Milan refused to repair the spontaneously broken glass like in the first pictures of my one year old SonyXperia Z unless I paid euro.

So as you can understand this was My Last Sony!!! In the Milanese Chinatown they fixed it for almost half the price…. Mine also cracked suddenly. And here i am trying to bring it to sony service centers and they are asking for 11, pesos.

Says that it is not covered by warranty, since the glass is broken. They did not believe me even when im telling the truth that my phone did not suffer impact or fall. When i told the that a lot had similar cases, they tell me that its just a way to ruin sonys reputation.

I have a z1 and out of the blue I have these tiny hair fractures in my screen. I havnt even had it a year. Happened to me at the end of work I took my phone out of my pocket and the screen was cracked..

Will never get sony again. Had this problem twice now. Once whilst on charge the other whilst phone in pocket. Excess or full amount. I have the xperia z which also has the hairline crack on the screen.

Even same happened with me. Images attached Complaint No — Man, same thing happened to me just a few minutes ago. I have been using my Z Ultra as usual, mine is almost 1 year old.

Have looked after it extremely well. Not a scratch on it. Then I went outside and came back to my computer, the phone was not even in my pocket, it was charging and turn it on and I started to see that I could not unlock the screen.

Then I noticed a very thin line crack and the screen kept jittering. Last one cracked today while on hand and in middle of scrolling through photo album. Heard little snap and crack started from left top corner and widened through the entire screen.

Same Problem,,, My z1 compact has cracked, purchased from dubai,, they have not get warranty,, only the touch problem, but touch and display rate is rupess. I have the sony xperia v and my phone over heated and the screen cracked at the top now they telling me that its my fault.

Hi I have a Sony eperia z with a hairline crak on it. How it happened I was takeing out of my pocket and it was cracked now I can get into my phone what should have this happened 2 anyone else.

I did not ever drop the phone. It was in a very good quality case, plus has good screen protector. All I did was to go outside at night for a cigi, it was probably 2 degrees celcius outside.

I was out only for 1 minute or so, before I went outside I looked and used the phone, put it in my pocket and went outside, light a cigarette and took it out. Then put it back in my pocket and went inside.

When I came inside I took it out again, and voila I saw the screen crack in front of my eyes.. It cracked due to the sudden hot and cold. I am sure about that because I saw it crack in my hand while I was looking at it.

But, I did not want to buy another one of the same, because what if the same thing happen and sooner this time. So, I bought something else. Hi my name is Petar from Bulgaria, i took the device out of my pocked and i sow crack like above pictures hairline crack, but they want me to pay and refuses me warranty.

What can i do in this case. Completely unacceptable given that it is a fault with the phone! Hey, is your xperia rendered useless after this so called out of blue shatter incident?

Did Sony cover the repair under warranty claim? Its almost a case of a rumor that was just spread like a wildfire with no actual reports strengthening the claim. Did you try figuring out what caused that issue or any official report from Sony accepting that as a hardware glitch?

My new z3 Compact got cracked with a single fine line on the display and Sony Hong Kong replaced for me with a new phone without any hassle. I like my z3c and love Sony! Just happened to mine.

I just thought bad service, but I couldnt even shut it down. It basically useless as it randomly pulls things up, like a ghost writer, and you cannot TURN it off. Sorry to hear about that.

This might have to do something with the build quality affecting few selected devices. I mean it just feels wrong that the display cracks rendering the touch panel unless.

Might be the heating effect be causing this peculiar damage on the digitizer. Its strange that none of the top YouTube gadget reviewers reported this while on the other hand they had brought out the bend gate story of iPhone.

The extra slimness of the product has to bear the tradeoffs of some faulty designing. I do condemn the fact that these modern day smart phones have started designing unibody chassis with battery buried deep inside just to make it more slim.

I still carry my Galaxy Nexus and have pried it open umpteen times to check in the internals and can swap battery when it goes flat. Stand up for your right to repair. The people of Massachusetts have always stood up for their right to repair.

In, voters passed a law that ensured residents’ right to repair their car wherever they wanted. Now, it’s time to do the same for electronics and other equipment. The Digital Right to Repair Act requires manufacturers to provide owners and independent repair information businesses with fair access to service information, security updates, and replacement parts.

But we need your help. Big manufacturers don’t want this bill passed. And they’re working hard to defeat it. If you think you have a right to repair your products, find out who represents you in the Massachusetts legislature.

Tell them repair is good for the environment, good for consumers, and good for business. This year, the people of Nebraska have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

It requires manufacturers to provide owners and independent repair businesses with fair access to service information and replacement parts. So you can fix the stuff you own quickly—and get back on with your life.

When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service. Find out who represents you in the Nebraska state legislature.

Tell them that you believe repair should be fair, affordable, and accessible. Stand up for the right to repair in Nebraska. Minnesota has a chance to become the first state in the nation to pass “Fair Repair” legislation.

SF 15, or the Fair Repair bill, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. It requires manufacturers to provide owners and independent repair shops with access to repair information and replacement parts—so you have the resources you need to fix things quickly and affordably.

And they get to set whatever prices they want. Find out who represents you in Minnesota’s legislatures. Tell them that you want the right to repair your purchases. Tell them you support a bipartisan Fair Repair bill, SF Tell them repair is good for the environment, good for consumers, and good for businesses.

Kansas has a chance to become the first state in the nation to pass “Fair Repair” legislation. HB, or the Fair Repair Act, guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors.

Find out who represents you in Kansas’ legislature. Tell them you support a bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses. Wyoming has a chance to become the first state in the nation to pass “Fair Repair” legislation.

Find out who represents you in Wyoming’s legislature. Washington has a chance to become the first state in the nation to pass “Fair Repair” legislation.

The Fair Repair Act guarantees our right to repair digital equipment like computers, refrigerators, cell phones and tractors. Find out who represents you in Washington’s legislature. This year, the people of Tennessee have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

You shouldn’t have to beg the manufacturer for permission to fix it when it breaks. The Fair Repair Act is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts.

So you can fix the stuff you own quickly—and get on with your life. But manufacturers don’t like that idea. It’s time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out.

Find out who represents you in the Tennessee General Assembly. Stand up for the right to repair in Tennessee. This year, the people of Illinois have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

The Digital Fair Repair Act is simple. Find out who represents you in the Illinois General Assembly. Stand up for the right to repair in Illinois. This year, the people of Iowa have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

But manufacturers like John Deere and Apple don’t like that idea. Find out who represents you in the Iowa legislature. Stand up for the right to repair in Iowa. This year, the people of North Carolina have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

Zip ultra sony xperia repair z screen 123 media

It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. Repairs Repairs Cell Phone. Anyone knows which manufacturer it belongs to the cracked screen? Dont Write these type fake blogs Fake Fake. It’s time to speak out for your right to repair North Carolina, This year, the people of North Carolina have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones. Sony Centre in Tottenham court road tried telling me it was my fault. My words for Sony – you guyzz have cheated us and mind it you will repent, neither i, nor my friends or other relatives would buy any product of yours, only then you will understand our problems.

From there, repairs can begin in-store and usually take about an hour. Lol… lets wait and see. It’s time to speak out for your right to repair Illinois, This year, the people of Illinois have a chance to guarantee their right to repair their equipment—like tractors, farm equipment, digital equipment, and even cell phones.

But I heard 6month accidental damage cover will cover all kind of damage ….. All parts connected to the motherboard with an orange ribbon are fragile and should be treated with extreme care. It’s time to speak out for your right to repair Dear Minnesotans, Minnesota has a chance to become the first state in the nation to pass “Fair Repair” legislation. Need to get more info on this warranty issue?

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Portable repair sony screen z xperia ultra office 2010 gratuit

Sony Xperia Z5 E Repairs. Tell them repair is good for the environment, good for consumers, and good for business. They did not believe me even when im telling the truth that my phone did not suffer impact or fall. See…

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